Alamo

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Category: Automotive

Contact Information
Airport, Orlando, Florida, United States

Alamo Reviews

April 4, 2007

Overcharge for an early return

I have rented a car March 25th in Miami Airport for 10 days for $378. Because my trip was shorter than was expected I returned the car in 7 days. What was my surprise when I receive the bill for $528. They explain that "The System" apply a new rate when the car are returned earlier and there is nothing they can do. Very good deal for them: they charge additional $150 and have the car available for other customers. THIS IS AN ABUSE!!! BE AWARE OF ALAMO BEHAVIOR!!!

August 17, 2006

Aggressive manager

I recently went to the San Francisco airport Alamo. After waiting in-line for over a half-hour, the paperwork was completed and my wife and I went into the parking lot to get our car.

They kept us stending in the parking lot for over 30 minutes, and it appeared that they did not have a car that matched our paperwork.

When we loudly complained, the manager became aggressive and threatened us, saying that if we continued to complain that they would call the Police!

When the Alamo city manager arrived, they sided with the rude manager and told us that they would not honor our rental contract.

I suspect that they never had a car for us, and that they thought that it would be fun to torment, threaten and abuse us.