I recently travelled to the DC Metro area and rented a car through Alamo. Upon pick-up at the Dulles airport, I was brought out to the dimly lit garage where the attendent asked me to choose a car. Upon choosing a car, the employee simply handed me the keys and asked me to sign. He performed no inspection of the vehicle, and did not ask me to perform any sort of inspection. I was in a hurry, and I've never had trouble with rentals in the past, so I didn't think about how odd it was that the employee did not inspect the vehicle or ask me to. I drove the vehicle to my parent's home in a quiet, safe neighborhood where it remained parked for nearly a week. No damage whatsoever occurred to the vehicle, and I returned it at the Baltimore BWI airport, where I was to catch my return flight. There was no Alamo employee on duty, and signs simply directed me to park the car in a garage and leave the keys in side. That was it! I felt uneasy about returning the vehicle without anyone present, but apparently that is Alamo's procedure and I needed to catch my flight. 2 weeks later, with-out a phone call, I received a letter in the mail from Alamo's "damage recovery unit" claiming I owed $914 in damages to the vehicle, with 2 pages detailing all the extensive work that would need to be done, which was absolutely ridiculous. I know that no damage occurred at all, and I feel like I was taken advantage of. I feel like it was the employees responsibility to inspect the vehicle or at least ask me to inspect it upon check-out. I've never had such a problem with other rental car companies. Upon further research online, I've found that this sort of scam is common with Alamo/Enterprise, as many consumers have been ripped off and scammed into fraudulent "damage" charges, even when an initial inspection had been done! I can't believe this company is allowed to carry a business license. I've since filed complaints with the BBB and the Attorney General in the state of Maryland. I refuse to pay these fraudulent charges. I'd just like to warn other consumers about Alamo/Enterprise and their scamming techniques. Be careful and avoid this company at all costs!

If you don't buy the (expensive) insurance at the time of car rental, Alamo will try to claim damage at the time of the car return. (When the plane is waiting). To make matters worse, they will notify you three months later, at which time your credit card will no longer cover the damage. Alamo will then inflate the damage costs and send you to collections. Beware of this scam!

On August 2009, we book our compact car by the Internet at Sanford int, Airport. When we showed up at the counter, the clerk ask us if we wanted to have a convertible for 3$ more a day. I ask the clerk 3 times if it was realy 3$ a day and he told me yes and It would be only 30$ for 10 days plus taxes.

So I decided to take the convertible since the clerk told me nobody wants to have convertible in Florida in the summer time and that was why it was so cheap. When we came back from our trip I saw on my credit Statement that Alamo took 265$ + 310$ for the convertible. So I paid 575$ when I was supposed to pay 295$. I called the customer service and the gave me 100$ credit and they told me as a courtesy. I forgot to read the review before booking my car and that is my mistake... I never gonna book any car with Alamo after that... The customer service is very bad and I strongly suggest you to read all the review before taking any reservation with this company. I feel very angry being ripped off by a company who don't care for their customer... I am telling you read the review carefully or you will pay...

I rented a car from Alamo FLL, a 2009 Mazda 5 Grand Touring and picked it up at Fort Lauderdale International Airport, on February 8 to head for the state of Maryland. We(myself, my wife and son) reached North Carolina without any precipitation. Thereafter, for four hours straight, we traveled under heavy rain until a forced stop at a hotel in Fredericksburg, VA, because the car was starting to twist. In one situation we almost hit a truck that was passing next to us on the same direction, making my wife and my child on the back seat to scream desperately. We were all frightened to death.

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Due to the hurry to get to our hotel room the night before, I left the car steering turned all the way to the left allowing the tires well exposed. And to our surprise and indignation we noticed that they were completely bald. As we found out later, part of the tire was already showing some steel mesh. At that very moment we realized how much risk our lives had been exposed to, after driving for so long. A tremendous disappointment crossed our minds, for the enormous irresponsibility from Alamo. We immediately started using our movie and photo camera to make a complete report of the situation.

I called Alamo toll-free and the attendant on the other side could not send another car because there was no office of Alamo close to where we were. Then she asked me to head to a tire store, which Alamo holds an agreement with, to exchange for new ones, just about a mile away. Later my GPS proved that it was 5 miles from the hotel. The fear of driving in the melting snow and ice with bald tires still hung over our heads. Since they would not come to us as in my understanding they should, we were forced to venture to the workshop indicated.

The situation turned into a great paradox, because the rep person from Alamo had warned me that if the tire store to which we were about to go found out that the vehicle was not able to traffic, they, the people from the store, would not allow us to drive out of there. It was like if someone asked me to walk from the top of one building to another on a tightrope, and then on the other side someone was waiting to consider whether the situation might be actually risky. If so he would not let me go back the same way I came. Because of the ice and snow the night before the streets were very dangerous even for a car with new tires. We could see some cars hanging along the road sides as the result of twists.

We talked with Marcus, the consultant of Firestone Complete Auto Care, who was waiting for us, already advised of the situation. We were extremely stressed. Bureaucracy and paper work took 3 hours before the official authorization from Alamo to change the tires, because a simple report from the workshop was not enough.

Tired of waiting, because we could not leave the store without a solution, the news finally came through the consultant, falling like a bomb on our heads. Needed to return the next day because they did not have the model and size of tires that the car used and needed to order them from another branch. Marcus settled up with us for 9 o'clock the next day, promising that the tires would be waiting for us by then. The store opens at 7 and would give them time to pick them from the other store, about 20 minutes away. There was another overnight stay in the hotel, meals, more stress, frustration and uncertainty.

The situation forced me to prove that the Alamo attendant was wrong. I drove the same car with the showing-mash-of-steel tires back to the hotel and from the hotel back to the store the next day.

Although arriving at 9 as marked by Marcus, we only left the store with the new tires at 12:35.

I'm asking for refund of my expenses and three air tickets Rio/Washington DC/Rio to give us the chance to accomplish what was not fulfilled at the time of the rental due to the setback provoked by the situation

I had a email that showed I could rent SUV for 194 a week. After I put in my dates it went up to almost $500. So I called the company and the nice young lady said well the cars were available when I received the email, but now they are no longer available. So then the both of us went to the website. There was a advertisement for last minute specials. Wouldn't you know it, there it was again. One week for $194. Of course when I put in the actual dates it too went up to $5oo. She apologized and said others had been complaining. And of course National, which is affiliated with Alamo, does the same thing. Deceptive, unethical advertising. Stay away. I'll never rent from them again.