I thought that the public should know specifics of my conversation with this company. I recently heard advertising for Alarm Force so decided to call them in order to get more information. Little did I know how informative the conversation was going to be. I thought that I would put it in bullet form for ease of reading.

-Their headquarters are in Canada. Canada.
-They sell you the system over the phone. They know nothing about your home and the equipment you may need. It’s one package … that’s it.
-When asked if they can send a representative out for a consultation they declined.
-In all of their advertising they talk about how they have two-way technology at a fraction of the price that other companies charge. This is not the case. The reason why they advertise that the rate is only $25.00 is because it comes with minimal and substandard equipment.
-In their pitch they say, “Equipment is not going to save you, monitoring will”. I agree with that statement, however, no amount of monitoring will safe you if your homes doesn’t have adequate coverage.
-Their system comes with only two “contacts” and one motion detector which they claim will completely protect your home.
-They discourage purchasing other equipment, referencing it as unneeded. I got the feeling that the reason they do not want you to purchase the additional equipment is because that will raise the price so much that they then will not be at a fraction of the cost of other companies.
-The kicker in all of this is that their system is one of those all-in-one units that “has a pull cord going from the unit to an outlet where you would plug it in”. I’m not sure what everyone knows about security systems, but this is some serious Mickey Mouse technology.
-Speaking about technology … they also advertise they have line-cut technology. What they won’t tell you is that their line-cut technology does not work in unison with their two-way technology, leaving their technology in the stone age.
-What their line cut technology seems to be is a back-up communication source known as a radio … a piece of equipment that every security company out there has.
-After asking extensive questions, I learned that the two-way technology that they have only works with a phone line, and will not ever work with their line-cut technology.
-They subcontract all of their work. Literally, the guy on the phone said that they will call one of their contractors up to install the system.

If you want a good laugh, call this company but under no circumstances should you choose them to protect your home and family. Based on my conversations with four or five other companies out there, I’d suggest choosing ADT or Safe Touch. Heck, I might as well write a review on them too while I’m at it.

Alarm Force is a joke also they are so horrible to deal with. They still are charging me for services already cancelled in June 2010. I also had been trying the pay them for equipment not found (Three times they have not taken the payment; also they lost my money order even after it was signed by registered mail.)

I had to get a posed box to get them to stop the harassing letters at my home. I went to the better business bureau to get a refund for amount I paid for from June to November (which I was not using the service at all.) My credit has been tainted because of this god *** company.

They are still charging me for my cancelled service.

DO NOT GIVE anything personal like Credit card numbers or bank information they will still use it to there advantage which is against the Canadian Privacy laws.

So take all information off there system so they will not steel your money.

Beware of this company. It is great at the beginning but terrible at the end.

If it continues I will be putting a legal action on this company.

I've been in the customer service industry for over 20 years; first in hospitality then in Sales with 3M Canada for 16 years. The encounter with your company has been by far the most outstanding experience I’ve ever had. After sending in my inquiry on line, off your website, I received a call from Victor Kaushal, two minutes later. This astounded me and was delighted as Victor continued to make my day.

He was extremely professional and knowledgeable, and in five minutes indentified and met all my needs. He booked an installer, quoted me the incredible price of under $30 a month, reassuring me this was my best option for home security and protection. I was sold after only five minutes, I was left feeling entirely looked after and amazed. He assessed my situation from top to bottom, even adding in to my amazement, the option of pressing my key fob buttons to be “escorted” to answer the door if I was unsure who was on the other side – I laughed saying it was just like having a husband, but with none of the issues! My system was installed the very next day and want to write to tell you how utterly pleased I am. Robert Hepburn was on time, very thorough and listened to all my concerns customizing my application to meet my needs.

Wow... My thanks - you and your company have dazzled me.

- Larisa in Canada

First of all their equipment is trash secondly they are not a real security company don't get fooled go with companies like ADT or Brinks and be very careful not to sign any thing unless you read the fine print. Heres my experiance with thek I signed the original contract for 3 years well just after the 3 years I have then service the alarm system because it was being activated for no reason. Here is the scam I paid cash for the service call the asked me to sign the work order acknowledgeing that the work was done turns out that work order was an agreement to extend the contract for a further 3 years. When I tried to get out of this they were very rude told me to bad you signed a contract I sent all their equipment back told them I wasn't going to pay them another dime. I now have ADT THANK GOD areal security company. Now I found out that they kept billing me for the 3 years even after I sent their equipment back they provided me with no service as i"m with ADT now! Guess what now I have the collection agencys calling and they put that against my credit burea. So please tell all your friends and family to stay away from Alarm Force.