I have 9 yr old twin boys; including a special needs child. There wasn't a problem on the way to LA. On the fully booked return flight from LA to Seattle, the pilot didn't turn off the seatbelt sign until half the flight was over. I tried to take my boys to the coach washroom to the back of the plane and was severly reprimanded by an unsympathtic hostess and told to return to our seats immediately (which were directly behind the tiny first class section in front of the plane - they have their own designated washroom). We were not allowed to use the first class washrooms, when other adult coach passengers were allowed to use it (including two Alaska Airline pilots who were hitching a ride and seated directly across from me in the coach section.) When the seatbelt sign was finally turned off, the drink cart made its slow trip completely blocking any access to the aisle, so we still couldn't get to the washroom. The hostesses decided to repeat the cart service, despite the fact that the flight was beginning its descent. Once the second cart run was completed, people began to line up desperate for the washroom; the entire aisle was again blocked. We couldn't even join the lineup. Then they were told to sit down again as the seatbelt sign was turned on again (although first class passengers were still able to use their washroom with the seatbelt sign turned on). My two boys were very uncomfortable. Again I was denied access to the first class washroom when I asked. Alaska Airlines needs to allow everyone to use all available washrooms despite first or coach seats and reduce the cart service to one time on shorter flights. When I logged a complaint to Alaska Airlines Customer Service, the response was that next time I should book seats at the rear of the plane where the washrooms are if travelling with children, and that coach passengers are not entitled to first class washroom facilities. Nice.

Flew to Mexico for discret liaison w/soon to get divorced boyfriend; decided to stay longer so I did a change order for myself & was charged $50.00 deducted from my cking. acct. Did change order for boyfriend, he's also charged $50.00 for change billed to his Alaska Air credit card. AAir Reservationist asks if he needs a conformation e-mail or written notice sent to his home address, he tells her "NO", doesn't need any confirmations. 2 days later he gets confirmation e-mail showing his name, reservations number, day & time of new flight and $50.00 AA credit card charge. Next line down is my name, my reservations number, day & time of new flight & another $50.00 AA credit card charge for me which I had already paid for. I call Alaska Airlines to find out if stupid reservationist mailed confirmation to his home also, was told yes. Next day, phone rings, it's his screaming wife who opened his mailed confirmation & now knows about me. We go to airport on scheduled day, he is able to board, but I was told that "I" had cancelled my reservation only 4 hours earlier-NOT! Last flight out & all seats taken. I stay, he flies home to face livid wife. I reschedule 2 days later, go to board but can't-seems "I" cancelled my ticket this time-NO WAY!! I get ticket reissued & new flight out another 2 days later; this time I put verbal block on my reservation to prevent any more changes-got to finally board & fly home. About a week later I call Alaska Airlines to find out what had happened because I had not done any last minute cancellations & why did they bill 2x for my change order they informed me I had put new e-mail address on my acct. & was doing changes this way---later found out e-mail address was added by the wife. Wife says she wants to work on their marriage; yea right, she gets a Domestic Violence Restraining Order against him, he's never touched her & no record at all. After she gets this, at she sets him up & then calls police saying he violated Restraining Order since she found guns he failed to turn in, Weapons are not his but he gets charged with 7 felonies; prior to this he had NO RECORD! She uses these felony charges & his arrest plus her new Restraining Order against him in divorce & has his accts frozen, steals his business he owned prior to marriage & gets control of all his separate & community real estate. He has gone from riches to rags and now has nothing & can't even afford legal counsel--all because Alaska Airlines screwed up our change orders & billed my change (a 2nd time) in error to his account & then didn't listen to his request to NOT SEND him notices of his changed reservation!! Have a nice day!!!

My husband are I are frequent business travelers and use Alaska Airlines often. Yesterday we finished work early in Ketchikan and rushed to the airport to catch a 1:20 departure instead of a 6:00 departure. We made it to the airport 30 minutes ahead of departure along with another young man trying to do the same thing. The flight we were trying to board was the only airplane at the airport. My husband and I were turned down but the nice young man was allowed to go on the plane. My husband and I asked for reconsideration as the 1:20 plane had many empty seats and we were the only non-employees in the entire airport. Alaska's "customer service representative" said no. We had to sit for seven hours waiting for the next plane. The whole time I was thinking, "I hate this airline and will never fly them again. I am going to tell evyone I know not to use them again" The nice young man who got on the flight felt so bad leaving us behind. But, we'll get our revenge. I spend $20, 000 per year on business travel and I am taking my business away from Alaska Air. Good bye and good riddance. I hope a lot of you will choose another airline for your future travel needs. We vote with our feet!!!

Alaska airlines debited $448.00 three times to pay for a PFD round trip ticket for Michael L, suppose to travel from Dallas, Tex to Kotzebue, Alaska on or about a week before December 25, 2006. Return to Dallas either on the 3rd or 7th of January 2007.

ticket purchased good till November 2008. KHYXMX was the confirmation at the time it was purchased. the original itinerary travel number burned with the house last april 2008.Alaska airlines could not find the ticket. it is non-refundable due to being bought with a PFD special but would like to be able to use it.

I have been stationed in Alaska for 2 years (with one year spent in between in Iraq.) Almost exclusively, I have used Alaska Airlines for my travel back home to Oregon. Now, two months before I leave the military under honorable conditions, I have just learned that I was eligible for a military discount for my flights. When I tried to find any information on the military discounts on the website, I could find nothing at all detailing who to talk to and how I would go about receiving a military discount-even after dialing the reservations desk number, who told me there'd no way to receive some refund on the tickets I've paid full-price for all this time. It seems to me, that Alaska Airlines wants to have it both ways: to say that they offer service members a discount, and then hide any information that might allow service members to take advantage of these discount fares. I have spoken with everyone one of the six members in my office, and not a single person was aware of the discount fares, even though they all have traveled on Alaska Airlines sometime in the past.