While in First Class from Cancun to San Diego, a drunken passenger directly across the aisle next to me started being verbally abusive, aggressive, hostile, and intimidating because he didn't like what I was saying to the girl in front of me. She had a migraine (which I've had, and it's one of the worst experiences EVER), and there was a screaming, crying, wailing banshee child two seats behind us in the first row of coach. It was not an infant; it was a child. The man started swearing at me, using the "F" word repeatedly. He was right next to me across the aisle, and I felt that my safety was in jeopardy, so I contacted the flight attendants, who didn't hear or witness the incident. They told me that I was being unreasonable not to expect a baby to cry. Well, that had NOTHING to do with what happened! Was it reasonable to expect that I would verbally abused and assaulted by a total stranger who I wasn't even speaking to? Was it reasonable for them to continue serving him alcohol even when they knew he was already drunk? Earlier in the flight, they were hesitant to serve him because they felt he had already had enough. His wife said (and I have witnesses to this), "He's not slurring his words yet, so he isn't drunk. If he was drunk, he would be slurring his words." And the flight attendant proceeded to further intoxicate him, which I believe provoked the incident. This man had been giving me dirty looks throughout the entire flight and was just looking for someone to get into a fight with. I happened to be in the wrong place, at the wrong time, next to the wrong person. What appals me is the fact that they did not restrain him or relocate him or me. In fact, they brought him water and were all fawning over him. Of the eleven passengers in First Class, SEVEN were friends of mine or acquaintances who had been at the same conference. It was due to my prompting that AA even got that business. In fact, there were about 20 others in coach that were there because of me. I had to go back there and get one of them (a tough guy friend of mine) to point out the man because the flight attendants did nothing to guard my safety. They did not call TSA. They did not call local authorities or airport security to meet us at the airport. I had to get a private individual to get off the plane and go with me on the shuttle at LAX to the baggage terminal and stay with me the whole time because I was terrified that this guy was going to physically harm me. Alaska Airlines and their flight personnel did not do their duty. They did not protect me. I was terrified and traumatized for several months after the incident. I've been flying for 28 years. I have never encountered anything like this in my entire life. I would call it "Air Rage." The trauma of it was heightened by the fact that we were in such a confined space so high above the ground. There was no place to escape. It was horrible. I will never fly Alaska Airlines again and am going to file formal complaints agains them with every supervisory and accountability board I can think of. If there is anyone out there who can advise me further in this matter, I welcome and appreciate any and all comments. Thank you.

Alaska used to be one of my favorite airlines, but Alaska/Horizon are my definition of the bottom of the barrel. A group of us flew from San Jose and Seattle to meet in Boise in December 22, 2006.

Both flights were late; the San Jose one was over 11 hours late. The Alaska/Horizon personnel are so used to this that they don't even talk about 'scheduled' times, they say "target" times as if being on schedule is an unexpected event. It is.

Making matters worse, the Alaska staff makes it clear that there really is little they can do for you, so they don't even pretend to try. They're always late, so why care? That's the attitude that come across.

On the next leg of the trip to Seattle, we were told after we checked our bags that the plane would be late by four hours, but maybe not really because the replacement plane was in maintenance, and it might not really be available or it might arrive early. I had to wait in line for an hour to obtain that "information." I tried calling the 800 number and was told that for them to help me, there would be extra charges.