April 1, 2011


Re: Alaska Airlines AS224 San Francisco to Cabo San Jose Flight Incident


A San Francisco Alaska Airlines Male Flight Attendant threw 5 people off a First Class Flight today after 4 hour delay.


Today at 3:00pm after a 4 hr delay mostly spent on a hot uncomfortable aircraft a San Francisco Alaska Airlines flight attendant abruptly threw 5 out of the 12 First Class passengers bound to Cabo San Jose off the aircraft after calling one of the First Class Passengers Sweetie and another First Class passenger videotaped part of the Flight attendants erratic behavior


Mrs Shannon Berry was seated in the First Row and after the 4 hr uncomfortable and hot delay had simply asked Flight attendant Bryan the Alaska First Class Flight attendant why they were taking the luggage off the aircraft located below her window. Bryan the First Class Flight attendant abruptly barked back at Mrs. Shannon Berry inappropriately calling her Sweetie!


Mrs. Berrys husband John Berry politely corrected Bryan the First Class Flight attendant on his inappropriate language. Upon seeing Flight Attendant Bryans irrational behavior Mrs. Jason Luke in the 2nd row began to video tape the Flight attendants erratic behavior. Bryan the flight attendant then angrily told Mrs. Luke to turn off her video or he would confiscate it!


After a 4 hr delay Flight Attendant Bryan then abruptly asked that 5 of the 12 first Class passengers be kicked off the flight at 3pm for no apparent reason leaving the other 7 First Class passengers completely dumbstruck. Some of the other First Class passengers even tried to reason with the flight attendant and were simply ignored.


Passengers had boarded San Francisco Alaska Flt #AS224 at 10.40am that was scheduled to leave San Francisco at 11.10am. With all passengers on Board it became apparent by 11.30 am that there was a mechanical problem. Alaska First Class flight attendant Bryan immediately proceeded to offer First Class passengers alcoholic drinks. All Questions about the flight delay went completely unanswered and ignored by the flight attendant


At 1pm all passengers were told to reboard the repaired aircraft for a departing time at 1.15PM. At 1.30 pm it was again apparent there was still a mechanical problem and the afternoon heat was getting worse. At 2.30 pm after spending another 1 ½ hrs on the Aircraft in the heat the Captain of Alaska Flt #AS224 announced that they could not locate a new more problematic issue with the aircraft and that he was waiting word for a different aircraft to take all the passengers to Cab.


It was at that time Shannon Berry saw luggage being removed from the aircraft and asked Alaska Flight attendant Bryan questions and the flight attendant became inappropriate and angry. Steven Scarpa another first Class Passenger seated in the last row 3A behind and across from Mrs. Shannon Berry and Mrs. Jason Luke simply remarked to flight Attendant Bryan that the departing flight time was now listed at 3pm and he got kicked off the aircraft!


Onsite customer service supervisor, Michelle Harris, boarded the aircraft and also would not listen to a word from any of the 12 first class passengers and then instructed five of the First Class passengers to disembark the aircraft.


A female First Class passengers sitting in 3B next to Mr. Scarpa remarked Scarpa did not do anything and was shocked. She was in complete disbelief of how unprofessional and unjust Alaska Flight Attendant Bryan had been and this whole non- incident was unwarranted.


After being kicked off of Alaska Flt #AS224 all Five First Class passengers learned there were no available flights to Cabo on any airline for the next 2 days.


All First Class passengers that did not even know each other remarked this complaint was going to the President of Alaska Airlines as well as the Press and lawsuits would be filed. Scarpa remarked that Alaska Flight attendant needs to be immediately terminated for unprofessionally being rude to passengers.


First Class passengers kicked off Alaska Flt #AS224 were:

Mr. Steven Scarpa, seat 3A

lNovato Calif 94949

Tel 415-706-3172


Mr.Shannon Berry, seat 1F

Lynden, Wa 98264

Tel 380-318-1303


Mr.John Berry, seat 1D

Tel 360-319-6733


Mr. Jason Luke, seat 2D

Mrs. Jason Luke, seat 2F

Tel 206-930-3400


ALASKA BOARD


William S. Ayer

Chairman of the Board, Chief Executive Officer

Bradley D. Tilden

President

Benito Minicucci

Chief Operating Officer, Executive Vice President - Operations

Benjamin Forrest

Vice President of flight operations

Jeff Butler

Staff Vice President - Station Operations