Last summer, I purchased a phone from Cincinnati Bell. It was a flip phone made by a company called Alcatel. The phone was incapable of sending pictures and playing music, even though that was supposedly its main feature to rave about. One day, the charger stopped working. My phone lost charge and I had to keep it off, which was incredibly irritating. We went into a Cincinnati Bell and told what had happened. The lady said that we would have to mail in the phone so the Alcatel people could fix it. I got an even crappier "loan phone" which doesn't even have a camera. Two weeks later, we hadn't had any updates on my phone. We called and some worker answered in a foreign accent and said, "Hello? What is your name?" My dad said his name, and the response was: "And what is your name?" My dad said it again. The response: "And your name, sir?" My dad said his name and asked if the guy was clear. "Oh. OK." He said. That was 4 weeks ago. I want my phone back. I asked my dad what he was gonna do about it, and he said he called again and sent a nasty email, with no response. If I don't get my phone back, I have lost over 100 priceless photos and my SD card, which I stupidly left in my phone. I want my phone back NOW. It's not my fault Alcatel is run by incompetent fools who can't fix a freakin' phone, which is sorta their job! My family will never purchase an Alcatel phone again, and we are planning on switching to Verizon. Thanks, Alcatel.