HI! I HAD GONE TO THE PREMIUM OUTLET TO CHANGE A PR OF SHOES THAT I HAD BOUGHT EARLIER .THE SALES REP WAS VERY RUDE TO MY 5 YEAR OLD DAUGHTER AS SHE WAS RUNNING ABOUT THE PLACE, I UNDERSTAND IT WAS NOT RIGHT .BUT IT IS NOT WHAT U SAY, ITS HOW U SAY IT IS VERY IMPORTANT .SHE WAS MORE BUSY FLIRTING WITH HER CO WORKER AND TRYING TO IMPRESS THE GUY.SHE WAS THE SUPERVISOR.
I LIVE IN JAMAICA AND WE GO GO TO FLORIDA EVERY YEAR AS WE HAVE OUR TIME SHARE OVER THERE.THE ID NO#29251-2503-3460
MY EMAIL IS [email protected]
tel no#876-381-0832

From my experience more often than not Aldo/Aldo Accessories has horrible customer service. Earlier today I was at an Aldo Accessories and after about a minute I started to feel as though I was being watched. One of the young female employees was eyeing me and following me around the entire time as if she thought I was going to steal something. I was holding a pair of earrings in my hand while I continued to browse and the employee strutted over and in a very condescending way asked if she could hold the earrings at the counter until I was ready to pay. I felt it was extremely rude and pretty obvious she was implying that she thought I might steal something. However I did want the earrings so I just told her I was going to pay now and leave. When I handed her a ten dollar bill for the eight dollar earrings she held it up to the light to make sure it wasn't counterfeit... I was shocked! I wonder does she check five dollar bills as well? I felt completely insulted and I am absolutely livid. I understand that part of one's job while working retail is to do what you can to prevent shop lifting but this was uncalled for and just plain rude and obnoxious. Is it because I am a young girl in my twenties? Is it because I was wearing a baseball hat? I wasn't aware those were reasons for being treated like a potential criminal. I mean really, is that standard practice at Aldo to make their customers feel so uncomfortable and insulted? Do they teach all their employees to check every bill even a TEN DOLLAR BILL to make sure it is legit? I can understand a fifty or perhaps even a twenty if the person seems sketchy but this was ridiculous. I’ve never seen anything like it before- and I shop... ALOT. The last time I went shopping in that same Aldo Accessories I must have bought about fifteen things and spent over two hundred dollars. I don’t look like someone who is going to shoplift by any means. Honestly I consider myself a pretty ideal customer, I enjoy shopping and spending my money in their stores and on top of that I am always very polite to staff! I honestly do not understand why I was treated that way. Needless to say I won’t be visiting that Aldo Accessories location again and after reading other complaints with Aldo’s extremely poor customer service I'm not so sure I want to shop in any other Aldo store either.

So I wanted a shoe I seen in the store the sales woman amber assisted me with this shoe bringing me a size 39 which was to small. She told me she could mail a 40 to my house since my heels were hanging out the 39. Today when ups came the shoe size was the same I tried on in the store. I called the store manager all he said now that i'm in another state is he didnt know what to do. This store can really brush up on their customer service skills.

Just wanted to share my unpleasant experience with Aldo this weekend. I went to the Easton location in Columbus, Ohio to find some shoes. The shoes I wanted they did not have in my size so they called Tuttle for me to put them on hold. I was told I had to pick them up that night because they dont like to hold on the weekend. I asked the gentleman what time they would hold them till I was told 10pm. So I went all the way up to Tuttle I got there around 9:15pm went through Macys out into the mall and saw gates were down. I went to Aldo and saw the lady a worker in the store. She ignored me. I knocked on the door and she stated they were closed not even giving me eye contact. I knocked again telling her my name and I had a pair of shoes on hold. She told me I should have been there by 9pm I tried to explain to her that the gentleman at Easton told me I could come and pick up the shoes till ten that I did not even leave the other Aldo store until around 8:45/8:50pm. She said that there was nothing she could do. She said I will be nice and hold them until noon tomorrow but they usually do not hold over night. I am upset about this situation because I have shopped at Aldo for many years. I felt that the gentleman who worked at Easton should have not told me I had until 10pm to get my shoes and the woman at Tuttle should of known I could not have made it to Tuttle from Easton in 10 min. Its quite upsetting that I had to stay in town an extra night to go 30min. to pick up a pair of shoes. This miscommunication caused a lot of issues for me as well as a lot of wasted time and gas. No one every apologized or admitted wrong duty. This situation will not cause me to stop shopping at Aldo because I do truly love the shoes and prizes but I did want to bring it to someones attention.