I have been a regular customer of ALDO shoes for over 10 years untio my last purchase. I purchased a pair of casual shoes and in less than six months the back (heel) or the shoe fell apart. Called the local store to inquire about the return options only to find out once the shoe is worn there is absolutely no return or exchange regardless of the day the shoe was purchased.
That was my last purchase of any item from the ALDO company. I will tell all my family and friends not to purchase any item from ALDO !

I have been trying for the last few days to place an order for a few pairs of shoes online, however the system was not working and rejected my order. I called customer service and was told the system was not working and to try again the next day. I did so, and I discovered the shoes I was trying to order were no longer available in my size, I wear a size 5 which are very difficult to find. I selected a couple other pairs and again tried to place an order which again did not go through. I called customer service again, this time to place the order via phone. Here is when problems arose. The customer service representative was very helpful at first, but when my order did not go through she returned to the phone a different person. She told me my account information was locked because of repeated order attempts. When I asked questions about how this could happen, and what options I had, because I did not want to lose out on the other shoes I had selected and wanted to know if there was any way to put them on hold anywhere, I was rudely yelled at, accused of identity fraud, since apparently I must be doing something wrong to lock out my information, and told there were no other options to get the shoes I desperately wanted. She basically told me that other people who really wanted the shoes had more of a right than I to purchase them and that I would have to deal with it and wait 72 hours. I have never been so poorly treated and could not believe the service I received! When I asked to speak with a supervisor I was told I would have to wait until one was available and then was rudely put on hold, where after waiting I hung up. I will be sure to tell others who shop at Aldo Shoes about this poor customer treatment because it was completely unprofessional and rude beyond belief! I have worked several years in retail at Nordstrom and Victoria's Secret and had I EVER treated a customer even remotely like this I would have been fired on the spot. It is so sad that the former "customer is always right" doctrine is no longer in service.

It would be really nice iy somebody could check the products -shoes before the boxes ship out.my last 3 orders i found things wrong with what i've ordered.one pair of shoes was damaged, my local store offered to repair them and now it's been 2 weeks and i still don't have the shoes back, then the next time the shoes were really dirty, full of dust and the box was almost destroyed, and the third time the ends of the heels are not put in right and makes the shoes just look funy.
if somebody would just open the boxed it would save everybody a lot of trouble.

I bought a pair of white flats on sale and wore them only 4 times within one week (walked only on hard wood floors and once on pavement). Half of the shoe sole is already gone. In addition to that, they get scratched really easily and a part of the side of the shoe is already completely worn out and you can see layers of what the shoe is made of which looks a LOT like cardboard. I would LOVE to get my money back even though they were on sale. Will attempt to return but it will probably be useless judging by other reviews here.

I ordered a pair of boots online from ALDO that turned out to be too big. They came in a box, within a bag, and that bag apparently had the 'original' receipt taped to it. I threw away the bag without realizing that, thinking there would be a receipt and packing slip inside. However, there was no other paperwork in the bag, or the box with the boots. I now want to return the boots, but the store will not accept them back because I don't have the receipt that was on the outside of the bag. the store advised me to return them online. when I attempted to do just that the online site would not process my return. Every time I filled in the data and clicked continue it put me back to the original return page and won't give me an RMA. so, you cannot return the boots online, or at the store because the store won't accept my online receipt and credit card statement showing that I was charged for the purchase. The ALDO site shows that returns are "easy to get" and good within 1 yr of purchase, but that is clearly not the case. apparently there is no way for me to get my refund. I consider this to be fraud. furthermore, the phone number for the local store disappears when you do a web search, & there is NO, I repeat NO WAY to get a telephone number for customer service. DO NOT do business with this vendor. I have been a faithful customer of ALDO's for years and will NEVER buy anything there again. they have lost a customer permanently.