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Freeman37
May 11, 2010
Aldo boots which costs over $100 literally fell apart after being worn only a few times
ALDO review: My Aldo flip-flops strap peeled off after a couple of weeks. In addition, my Aldo boots which costs over $100 literally fell apart after being worn only a few times! I am SOOO disappointed & will NEVER buy anything else Aldo branded again!
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Brayan
April 21, 2010
I will never ever come back to this brand
I bought the product 'Sharmaine;: http://www.aldoshoes.com/us/women/boots/ankle-boots/69806184-sharmaine/97 two days back (Powell Street, San Francisco) and while I was buying it, the sales person advised me to purchase 'Elrorice': http://www.aldoshoes.com/us/accessories/shoe-care/comfort-fit/66620130-elrolice/0 for my boots to maintain a firm grip against platforms and put them on on my new boots.
The next day, I noticed some strange marks/cuts towards the heel and took the boots back to the store for exchange. Now since they already had those Elrorice on my boots, they would not exchange it saying that 'once i put those elrorice on, they become final purchase.
I feel miserably cheated with $140 + $5 for those boots by getting those accessories on w/o letting me know that they would turn into final purchase.
This is the first time I bought something from Aldo and will never ever come back to this brand.
And needless to say - the leather on the boots starting wearing out in a day!
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Paskall
March 1, 2010
I booked 3 pair shoes online, but received only one
I booked 3 pair shoes online, but only receive one pair and they did not notice me they can not send me the others, until i call them. if i did not call, they won't refund me too.
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Baksser
February 16, 2010
This is my first and last experience with Aldo
I just bought a pair of shoes at Aldo and wore them for 2 hours before they became unstitched. When I brought them back to the store I was told I couldn't return them becasue they were already worn. No rocket scientist for a store manager, but what I am I supposed to do with shoes; put them in the corner and look at them? In order to find out they were defective I had to waer them. This is my first and last experience with Aldo. Stay away, total junk!
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Baksole72
February 9, 2010
Got the shoes back and have not returned my money
I purchased 7 pairs of shoes from there website. The website was incorrectly size for the United States so they were all to small. I called only to find out that four pair came in my size. I order those four and received return receipts for the other seven. Once they received the other seven they would refund my money. Well that was a month ago. I have been calling for the last two weeks attempting to obtain a refund. I have called an spoken with several people - they say they will return my all in 24-48 hours however thta never happens when I call back they act as if they dont know what I am talking about. When I call the extention that I spoke with prior too the keep saying that they are working on it. I have spent over five hours attempting to collect a refund an they have finally refund $66.15. I am waiting to hear from the department manager who happens to always be out in order to get the remaining balance. I will NEVER order from them again on line. It is stealing for them to get the shoes back and not return my money. As far as I am concerned they are theives. I spoke with Julie at ext 2706 she never returned the call. I spoke with a young lady at ext 8982 she of course never return the call. This company is UNBELIEVABLE
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Shem77
February 9, 2010
Management do not care about misleading sign
Their were boots on a clearance rack with shoes and boot that said $19.99 everything looked to be on sale when you when to purchase the price was not on sale it was full price... (in very small print not visible unless we got on the floor and looked very closely at the sign it said from) as you will see the photo shows. They were very rude about this... This really seemed like a bait and switch... I would not have even looked at the boot if they were not on sale (they were children's boots and it being the end of feb who would have not known they were not on sale when you see a sign like that) Management was rude and did not care that their signage was misleading.
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Smile
December 23, 2009
Never buy anything from them
ALDO review: My Aldo flip-flops strap peeled off after a couple of weeks. In addition, my Aldo boots which costs over $100 literally fell apart after being worn only a few times! I am SOOO disappointed & will NEVER buy anything else Aldo branded again!
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Flowe
December 23, 2009
Awful quality products
I bought a pair of Aldo Boots for the purpose of my Korea trip 2 weeks ago..I was super super upset with the comfort level of the boott. After wearing the boots for 20 minutes my feet were so bored and painful till I could not walk and enjoyed my trip. After stopping wearing the boots my both feet were still painful even the muscles around my knees and basically spoilt my 10 days trip.. I will not buy ALDO shoes anymore. is expensive and not comfortable at all..
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Tangoplz
December 10, 2009
Awful, awful, awful
ALDO IS AWFUL! I thought it was simple - return a pair of unworn shoes in the original box with both the original receipt AND a gift receipt in hand. Then the staff in the store said "company policy" was "even exchange only" and if the cost of the replacement shoes was less than the returned item we could "donate the difference for AIDS." She also said that we needed the original credit card to get a full refund or credit and, since the person who originally bought the shoes (as a gift)lives in another city, she should MAIL her AMEX card to us so we could bring it to the Aldo store. This was an absurd response. When my wife asked why we needed the original credit card when we had both the original receipt AND a gift receipt, she was told that "maybe the shoes were stolen." Figuring this was an errant front-line employee, I called the 800 customer service line. The agent there listened and then said we could mail the shoes and receipts to their headquarters in Canada and they would mail us a gift card (refund) -- but she could offer no explanation why the retail store couldn't do that (and never mind that their web site says that if we buy shoes on-line we could return them "to any retail store"). I asked to speak with a supervisor and was shuttled to voice mail -- and no one has ever called us back (and it's been over a week). To back that up, the following day I submitted a complaint using Aldo's on-line comment form -- I left both an email address and a phone number. No response. Two days later, I tried sending another on-line complaint plus an email to their "comments at" mailbox -- no response there either. Not even a form letter acknowledgement. Over the past week, I have followed up with another on-line complaint (attaching the first) and another email. I even sent a copy of my earlier email to their "careers at" mailbox. No response. No call back. No email. No service. They have definitely lost my business for life.
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West
August 5, 2009
Bad flip flops
I own about 10 pairs of Aldo shoes ranging in different styles and i have to say that their leather is way stretchable after a couple of uses and thier flip flops fall apart. They are a discrace of a company and charge way too much for poor quality. They have lost a once great customer.
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