After satisfactory service from this company for 2 years I am very upset
with their cancellation policy I notified them of my Mother's passing
within weeks of my renewal period. I returned all merchandise and received confirmation from the post office and was told it would be several
weeks before I received any refund. I then contacted my credit card issuer because I had heard of the numerous complaints against this company. I was issued a credit in the amount that I considered fair. Now, 2 months later I am being re-billed for an amount I consider extremely unfair. $116.50 for 35 days of monitoring. This is exorbitant and I will
continue to pursue a remedy that is satisfying to me.

On February 2007, I purchased two emergency response monitoring systems from ALERT USA each at a cost of $325 plus $100 equipment deposit. I have been trying to close these accounts since February 2008 with no success.

First, they charged my credit card on February 1, 2008 with another year of service without my approval. Ten days later, ALERT advised me by letter of their action on February 10, 2008. My contract with them showed that funding was not due until February 17, 2008. With the help of VISA, I was able to stop payment and get this $650 reversed.

Second, although I returned the emergency response monitoring equipment to them they did not return the $200 equipment deposits. They advised that I had not returned two smoke alarms. The smoke alarms were not integral components of the emergency response systems. When I offered to purchase and send them two smoke alarms meeting their specification, they advised that was not acceptable and that I was being charged $100 each to replace them.

Third, after taking my $200 of deposits they now say that I owe an additional $18.75 for each contract because I did not return their smoke alarms in time. I sent them the $37.50 just to rid myself of their annoyance and now they claim that I still owe $18.75. I have called each month for the last three months to resolve this issue, and have been assured that it is resolved, but I continue to receive a bill the following month.

I am tired of this company harassing me over a charge that I have paid in full many times over.

The City of New York needs to cancel their license to do business. ALERT USA is a poor reflection on New York, and their business practices are highly unethical, annoying, and harassing in nature.