Hi Ms.Katie,
I was a customer at the Glen Burnie Store.I purschased my Wedding Gown which was too big and I had to take my dress to another place for alterations.My dress was ordered way to big and now I dont get the actual look of the dress.There was also 6 Bridesmaids dresses and 2 Mother of the Bride and 1 Grandmother of the Bride Outfits purchased, Out of the 10 outfits only two fit ok.I am very disappointed with my service from This location.Alfred Angelo has made my whole experience this far very sour.I spoke to The Store Manager Tamera no help and a nonchalant attitude.I asked for her Supervisors number she gave it to me, I called Stephanie and left a couple messages she Never returned my call so I asked for her Supervisors number and they couldnt help me.This has been a very sad, sad situation for me and I have been nothing but pleasant.Courtney did our fittings and made us fill ok but the dress sizes were totally wrong.Courtney had me in a ten dress Why did she order me a 18 I thought she knew what she was talking about.Now my dress is not what I was looking for since its so big and even with alterations its a mess.So my Question is who can I talk to about this situation?Can you help me with that?

I saw so many complaints in other locations with this company before going there, and they were all right! I went to the DeWitt (Syracuse, NY) locations and as many have already complained, the DM is HORRIBLE. I knew that her first name was Kim and through other postings I learned her last name to be "Benny." Kim Benny is by far the worst DM I've ever dealt with and I worked in retail for years-I've dealt for several and was even a DM myself! During my time at the store, she was there (I'm assuming b/c it was a new store). She rolled her eyes and huffed-and she was CLEARLY old-wouldn't you expect more from a supposedly mature business professional?! I certainly would, but you will not find that in Kim Benny, nor will you find it as Alfred Algelo at this location. I did not buy my dress there and I have now discouraged 4 of my recently engaged friends/family against going there too. I can assue you that I will discourage everyone I know, meet, network with, or anythign for that matter not NEVER step foot in that place. Alfred Angelo, do yourself a favor, fire your DM Kim Benny...then maybe you'll get more business there before it's too late...

I bought 2 dresses R2100 and R2080 from that store on 3/18/2010. I was told I would get the dresses by 5/8/2010 because I was buying straight from the warehouse (there were 3 in my size: 8 and color: white when I bought them) and also because my wedding is overseas and I won't be in the US in June so I needed the dresses by May. The sales rep told me that's what will be done. We'll order from the warehouse and you'll get them first week of May.
To my disappointment, turns out the sales rep (Karla Epps) did not enter all this information in the system. I happen to pass by the store mid April to check on the status of the dresses, and they told me the dresses would arrive end of June and that's where this whole mess begins.
The store manager (Margo Rupp) hasnt been helpful at all. She tells me she is going to follow up and call me on certain days and she never does. I have to keep emailing her and calling her twice a week to get the latest updates on the dresses.
Moreover, I was told on 4/29 that the shorter dress R2080 shipped that day and should arrive in a week. Now she tells me, the dress will arrive May 22nd and they have no clue when the R2100 is going to arrive because rather than buying from the warehouse like I had asked, they ordered a dress to be made. So as you see, till now I have no wedding dress for my wedding. I stopped looking when I bought them from your company on 3/18 and now I am being screwed and have no dress.
They keep telling me they will check on the status of the dress and call me, but they never do. I always have to call them days later and ask them where are the dresses.
I asked for the District Manager's phone number and name but I was given a false number 1-888-209-4541 that is always busy and no name. This is my first and last time working with Alfred Angelo and it's been an awful experience thus far and no one seems to care to fix the issue. I would not recommend anyone to do business with them. I am surprised they are still in business with all the complaints I have read thus far (too bad I didnt check for complaints before buying the dresses there).

I have been in retailing & management for decades & have NEVER EVER heard of such non existent customer service as you will find at Alfred Angelo! It was the 4th time that I asked for a samples of the bridesmaids dresses before I ever got the correct one! Six weeks & hundreds of dollars later! Dresses in clover, given celedon 3 times! District Manager, Kim Benny, was standing there the whole time as I asked the manager, Annie how this could possible happen. Benny promised to phone on Wednesday ... that was five + weeks ago, no call. Left her messages, no call. I have called corporate in Florida 3 times & ... no one returns calls! THEY TAKE YOUR MONEY & FLIP YOU OFF LEAVING YOU WITH A CRAPPY PRODUCT FROM CHINA OR EVEN NOTHING! The mother of the groom had her dress ordered by the staff 3 sizes to small. $300 later & she nothing to wear! (On the "contract" that is the customer's fault too. It has been 3 weeks since that mistake & guess what? NO ONE CALLS BACK!!!

Alfred Angelo is the worst. I thought Davids Bridal was bad but Alfred Angelo takes the cake. I went in Jan. and picked my dress at a good price i finally received my dress in late May. My wedding is in June. My bridesmaid had the same problem. Then we have to hem our dresses because they make them too long. So theie seam stress Mary was cool at first but then they started to forget what i wanted and i had to keep going back on Mondays to pick things up. One of my bridesmaid was told they never recieved the sash to make a bow which is their fault because i paid and saw them attach it to the dress and she paid for the dress to be steamed and pressed and that didnt get done either now she has to go back next monday and pick up the dress and the wedding is that same week.
If you have an appointment time dont think you will be seen at that time. They take for ever to call you. You end up waiting for hours. Make sure you have nothing to do that day!!
Overall the service was horrible. I do not recommended this place at all!.