ALFRESIA Garden Patio Furniture...Ordered goods (website said 'in stock') on the 20th Feb order A64103 . Paid by debit card that day and deducted from my account, emailed 20th Feb..no reply, called 16 Mar, told 'will call back' .. no call, called 18/3 same deal, called 21/3 same deal, called 22/3 same..emailed full complaint 22/3, no reply, called and ask to speak to manager 29/3.. she is 'unavailable' and I cant look at system? Duhhh?!...asked manager to call back..no call...

no email.. nothing. This is possibly the worst/least efficient customer service I have ever encountered, never even got an acknowledgment or an apology, and never a single reply. We have now been forced to enter a disputed claim on the card used, and hope this will cause them as much grief as they have caused me. Will be complaining to an ombudsman if I can find one... Do NOT deal with this bunch as I have now ( too late!) found that there are other complaints on the internet etc re this bunch.. their staff are useless and have no concept of service or responsibility. ALFRESIA .com .co.uk Steer away from them.