Alienware Area 51 Destroyer

5 stars
(0)
4 stars
(0)
3 stars
(0)
2 stars
(0)
1 stars
(1)
Category: Electronics

Contact Information
Florida, United States

alienware.com

Alienware Area 51 Destroyer Reviews

CDJ1976 October 22, 2009
Item DOA- no resolution
I purchased an Alienware Area 51 Destroyer edition earlier this month. The item arrived DOA. After spending more than a hour on the phone with their tech support- I was advised it was the motherboard creating the problem. Alienware shipped a board replacement which I received one week later. They would not overnight or ship it any quicker.

After receiving the board and replacing it I still had the same problem. I spent even more time on the phone with their tech support. I was then advised that something must be wrong- gee how obvious can it get?!?!?! I was then urged to return the entire computer to their repair depot at my expense... ?!?!?!?!?!?! My obvious reponse to such was no- I will not wait months for this thing to be repaired as well as be out the shipping expense.

I asked to please process a RMA on the item to return it. Their response was according to terms & conditions I was required to pay a 15% restocking fee even though the item was defective. Oh and pay shipping as well. Then I was advised I would have to wait 48 hrs to be contacted to get permission to return the item from someone else within Alienware...?!?!?!?!?

Well 48 hrs later instead of receiving a phone call I received an email from a [email protected].. He urged me to please troubleshoot once again. If the problem could not be resolved I could return it to their supervised repair depot where he would personally check the repairs. If I would not do that then I may be able to return it at a 15% restocking fee according to terms and conditions.

No resolution still!! I replied back to him explaining my disgust and discontent with the product. And asked for a full refund which I probably will not receive.

Buyers Beware!!!

Write a Review for Alienware Area 51 Destroyer

Rate it!
Review Title
You Review
Image
Type the numbers shown

RECENTLY UPDATED REVIEWS

LUAN KHUC UNCLAIM ASSETS ON FILE : $2,111,650.00
The company does not honour the warranty claim and makes you pay for device repair even if you are not at fault.
permanently closed
Taxi To Heathrow & Heathrow Taxi Transfers
Chapter 7 Bankruptcy
Ride and Shine Detail
old ironsides fake id
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt

REQUESTED REVIEWS

REVIEWS BY CATEGORY