BUYERS BEWARE - ALIEXPRESS.COM "ESCROW" SERVICE IS A TOTAL SCAM
This company fraudulently claims to protect buyers from scams with their "Escrow" service- advertises services that are supposed to hold payments until the goods received are confirmed in good condition - and allows scammers and other dishonest suppliers to sell products on their Aliexpress.com website. Purchased and item - it was received damaged, sent it back registered mail - now they are saying that the item is lost and they cannot refund my money. Money was only to be released tot he supplier once I confirmed delivery of the goods in satisfactory condition - which I never did. They have a "file a claim" division - which did basically nothing to investigate the issue, and quickly sided with they supplier - stating that they never received the goods back. Registered mail shows 3 attempts to deliver. Return package is now lost - and they are doing nothing to help. They have basically told me that I am out of luck. STAY AWAY FROM ALIEXPRESS.COM