I called netspend because i tried to pay a bill on line with one of their cards and they wouldn't release the funds. After speaking to them i e mail them a copy of my ID and social security card. I was promised that the problem would be taken care of in 24 hours. Guess what? Its been more than 24 hours and no answer from them. Not to mention that they put me on hold and then hanged up on me the first time i called.