Firstly, service was to become active in September of 2009, and was never activated. I received my first bill in October of 2009, still no service, tried to call company, would never answer their phone(I was calling from a land line phone at a friends' house). Received my second bill in November of 2009, still no service. After numerous attempts to contact company from neighbors land-line phone and never being able to talk to anyone, I tried to contact from a cellular phone, and surprise!! They answered! I gave the account number, and verification information, and requested that the company delete the account, as I had never had service, and I wanted it confirmed in writing that the bill would be terminated, and the operator explained to me that they have no way to confirm in writing that my bill was terminated, and I asked about e-mailing me a letter, to which I was also told that they could not do it. It seems to me that a company that is on the up and up should have some way to let their consumer know that they will not be billed for service never received.