My name is Valerie F. Leonard. I am a former candidate for Alderman of the 24th Ward in Chicago. I am filing this complaint on behalf of Citizens to Elect Valerie F. Leonard.

Our Municipal Election was held on February 22, 2011. During the final month of our Municipal Election campaign, I began to seek cost effective alternatives to the US Postal Service to deliver 10, 000 flyers. A member of my team suggested that I contract with a door to door delivery service. I contacted three national organizations that specialized in door to door delivery, and priced their services. I contacted All Delivered on or about Friday, February 4, 2011 based on the information on their website. They indicated that they could deliver 10, 000 flyers for 9 cents a piece, and that they tracked deliveries using a GPS system, so that the client could be sure the flyers would be delivered. I completed an inquiry form on their website, http://www.alldelivered.com/contact.html. I have copied and pasted a listing of some of the representations they made on their website (current as of March 4, 2011)

"If it's Not GPS Tracked, it's Not All Delivered!"
1. We pre-count your printed Advertisements and place them in stacks of 100 to keep careful track of the quantities during the delivery process.
2. We offer LIVE GPS tracking of our delivery teams - 99% of door hanger and flyer delivery services do not do this.
3. We provide you with a website where you can watch your deliveries being made in REAL TIME on our live GPS tracking system.
4. All of our Delivery Staff are pre-screened and trained.
5. Our Delivery Teams wear uniforms and can be easily seen doing their job for you.**
6. Our professional Delivery Staff work in groups that are supervised by our Distribution Managers.
7. We don’t hire illegals or use vagrants to distribute your printed materials.
8. Our Customer Service is available during business hours to answer your questions and walk you through viewing your delivery live online.
9. We are licensed and work out of our business offices, not our garage or basement.
10. We have provided Advertising and Delivery Services to businesses across the US for over five years. We have a proven track record! Our parent company has been featured on CNN!
We take your delivery needs seriously and provide you with the best service for the lowest cost. We are your Premiere Distribution Solution without the premiere price! See our Services page for details. Call us today and our Professional Account Representative will tailor a delivery plan just for you!
** In select locations only

I spoke with one of their account representatives, Katherine Cleary (on or about February 7, 2011), who indicated that she could not give me the nine cents per flyer price indicated on their website, as the area I wanted to have flyers delivered in did not qualify for the 9 cents a flyer discount. We agreed to a price of 14 cents a flyer. I originally asked that the delivery be done over the weekend prior to our Municipal Election. I suggested the 19th or 20th of February (to give lead time in the event things didn’t go as planned). Ms. Cleary suggested that the day prior to the election would be more feasible. Against my better judgment, I agreed to the February 21st delivery date. Ms. Cleary indicated that I should sign a contract and make payment to their bank account before she could arrange for the flyers to be picked up from my printer and delivered. She asked for a map of the 24th Ward, and the contact information of the printer, which I supplied. My campaign paid for the service by making a deposit into the All Delivered bank account on February 15th, 1011. The contract was signed electronically on February 18th. I will provide proof of deposit and a copy of the contract upon request.

Ms. Cleary indicated that the flyers could be picked up from the printer by Saturday, February 19, 2011. I sent Ms. Cleary an e-mail on February 20th indicating that the flyers had not been picked up from the printer. She indicated to me that the team would be finding a hotel that evening, and picking up the flyers on Monday, February 21st. When I spoke with Ms. Cleary on the phone she assured me that the team could still deliver on Monday. She also indicated that if they weren’t done on Monday they could deliver on Tuesday, the day of election. I told Ms. Cleary in no uncertain terms that if the delivery could not be made on Monday, I wanted my money back.

I expressed concern that my campaign lost $2, 400 working with All Delivered--$1, 400 we paid them for an aborted delivery and $1, 000 on flyers that were never delivered. Ms. Cleary indicated that their driver, who was not from Chicago, was not able to handle snow, and that he was in the snow storm. She also indicated that All Delivered was not in control of the fact that it snowed and that they cannot be held responsible. I indicated that she told me that her team was familiar with Chicago. I agreed that they are not responsible for the snow but our contract called for the delivery of 10, 000 flyers on February 21st. For the record, I was out in the so-called snow storm, and we got less than one inch of snow accumulation on February 21st.

When I returned home that night, I had a voice mail from Ms. Cleary indicating that her team did go out to deliver flyers the night of February 21st. She indicated that the team started on the outer edges of the Ward and worked their way in. I told Ms. Cleary that I live on one border of the Ward, and distributed (a different set of )flyers on another border of the Ward, and I saw no one from her team out delivering our flyers. There were no flyers delivered by the All-Delivered team on my block. I also told Ms. Cleary that I called a number of other people who lived on other borders of the Ward, and none of them reported seeing any of our flyers that All Delivered supposedly delivered.

I got an e-mail from All-Delivered’s Customer Service Department indicating that they had a staff of 10 people to make the deliveries, but only 2 people could actually make any deliveries the night of February 21st due to a “severe winter storm” the day our flyers were scheduled to be delivered. Customer Service also indicated that one of the drivers, who was also a supervisor, who had the GPS tracking equipment, was missing. Yet, they were able to estimate that 3, 000 of 10, 000 flyers were delivered. They went on to remind me that the neighborhood in which the driver was operating was unsafe, and while they could understand my concern for my investment, they were more concerned with their missing driver, who had the equipment that would ascertain how many flyers were delivered.

I submitted the following complaint to the California Attorney General's Office.

I respectfully request that the Attorney General’s Office conduct an investigation of the facts surrounding this complaint, and compel All Delivered to refund Citizens to Elect Valerie F. Leonard $1, 400 we paid them to deliver 10, 000 flyers, and reimburse the campaign for the $1, 000 that we paid for the flyers. Our agreement was to have them deliver 10, 000 flyers on Monday, February 21, 2011. Anything less than that is unacceptable. All-Delivered represented that they had people who were familiar with Chicago. This should include our terrain, the neighborhoods and the weather. I reiterate—we got less than 1 inch snow accumulation on February 21st. The weather was not so severe that one should be stranded and never heard from again. If this team had picked up the flyers from the printer over the weekend prior to February 21st to sort out the flyers in time for a Monday delivery, there would be no need for them to be driving in the dark on the night before the election. Ten people should be able to deliver 10, 000 flyers in 3 hours or less time, if the team was organized. Instead, I’m being told that only 2 of the 10 were prepared to make deliveries because of the inclement weather, and a supervisor, who is from out of town, was driving in an unknown, unsafe neighborhood alone. Citizens to Elect Valerie F. Leonard should not have to pay for All Delivered’s lack of capacity to conduct business in Chicago.

The Attorney General's Office sent a letter indicating that they cannot help me because the entity complaining is corporate and not and individual consumer. They recommended that I contact an attorney if I want to pursue legal action further.

BEWARE SCAMMERS. LOSE YOUR MONEY HERE!!

My company decided to use All Delivered or "Outdoor Advertising Specialist" to do some drop offs for us to businesses.
We wanted them to print envelopes, stuff them with our inserts, and deliver 10, 000 of them. 3333 for 3 deliveries, once a month.

They delayed three to four weeks before delivering due to some "printing issues".
When they decided to deliver, they sent us gps tracking #'s so that we can track their progress.
They had a few guys work for about two hours.

Told us they delivered about 3000 that day. Really? In two hours?
Between Black Moutain and Camino Ruiz,
And the corner of El Camino Real in Carlsbad?
Are there even that many businesses in those areas?

Went to the company to ask about the deliveries.
After no one taking responsibility, cant find a manager or owner.
We talked to some sales guy.

They said "here are business cards of about 40% of the businesses that we went to.". There were about 200 business cards.
That means they went to 500 businesses. 500 businesses in those areas seem a little more believable, but still a stretch.

They said well, they misquoted the pricing. We should have paid this much more, blah blah blah.
Not what was on the contract.

We asked them to refund our money.
Nope.
Can we have our envelopes and inserts?
OK, here is 5000 inserts and 20 envelopes.
What happened to the rest of them?
We delivered them.
Without envelopes?
Well...we dont have them.
Shouldnt there be at least 5000 envelopes if there are 5000 inserts?
Well...thats all there is.

We are now taking legal action.
You too can get into this mess for a low price of $2000!