Summer of 2009, I booked my move from Kalaheo, Kauai-HI to San Diego, Ca with “Nicole” from Walter Van Lines. She talks about "Maria" in her main office, so I think this means that Walter Van Lines is affiliated with All Points Van Lines, which works in tandem with West Point Relocation. West Point Relocation (3 movers) showed up with a UHAUL truck and some packing material. A 20 foot container was delivered to my residence (7/15/09) on Kauai, and the movers loaded up what they packed. They had been flown to Kauai (from Oahu) to pack up my home PROFESSIONALLY, and supposedly, I was to have up to 30 boxes packed. They threw all my precious and semi precious items into a few boxes(tall dish/kitchen boxes), and nothing was wrapped or protected. Understand, this is 3 level house. I sold off most of the bigger pieces and a 20ft container was guestimated for the rest of the household furnishings, and the additional boxes. The boxes the movers packed.. was NOT professionally packed.

Example: One large dish box held my computers, and atop the computers was my clothing iron, 2/10lb hand weights, my art supplies and canvases, and along the wall interior of the box, some oil paintings and glass table tops. ALL of my boxes were packed this way. I had broken mirrors, busted up file boxes, and scratched glass. The cord to the iron wasn't even wrapped up. Things were just thrown into boxes as is..

My furnishings were wrapped in thin, shrink wrap, black plastic, and although they told me the furniture would get wrapped in protective blankets, it was not done. Thereby, my Teak, my oak, my rosewood furniture, was crushed along every leg, and from every angle. The tops of dressers were gouged and scraped, and all four corners of every table top.. crushed in. My hutch was collapsed along the bottom corner supports, and I had quite a few stolen items as well (oil paintings, DVR, Outdoor Canopy/boxed/brand new, my husbands grandfathers chest, and antique lamp my grandmother gave me, etc). This is the small list I am giving you, but there was so much more that was lost and or.. destroyed..

When I booked the household, I also booked my truck. The thing is? I purchased the insurance for full replacement coverage at thirty thousand dollars for my household. Luckily, my truck was covered by my Individual Insurance policy, and it arrived in good shape by MATSON Shipping.

I took pictures of the Household damages, while the furniture was being moved off the moving van in San Diego, and into a storage unit. We are in escrow in San Diego to purchase a new home, which is why we placed our items into a storage unit..

The lies and deception run deep with this transaction. I was promised my TRUCK would ship into San Diego. At the last moment, I rcvd an apology, and an explanation that the truck would be arriving in Long beach instead. I was offered an option of booking with another carrier at a much higher price due to the last minute. I kept things as is as I was leaving the Island soon, and it would have meant trying to find another location to stay.. rental car, etc..

I was told my furnishings would stay within the shipping container until delivery, but everything was transferred to a moving van for transport to San Diego. The Household furnishings was supposed to arrive in San Diego as well. This didn't happen, everything went to Los Angeles FIRST.NOTHING WAS AS WAS WRITTEN ON CONTRACT (Except payment).

I informed the original Booking Agent(Nicole) about what had happened to my household items, and she referred me to Maria. I was emailed a sheet about the Claims Process. It took me two weeks to compile all they asked for, I sent in over 80 pictures of my damages(including photos of my new bed that looked like it had been dragged through oil, and across asphalt. The corners were filthy and stained/torn).

NEVER ASSUME because you have purchased insurance, it will be honored. One day after the Claims Process people(ANTHEM) rcvd my huge packet, my claim was DENIED. I am here, on these WEB PAGES.. to let others know how vulnerable we are, and how easy it is for the Moving Company Industry to take advantage and misuse the power they carry, when we hand over our precious items. I intend to write, write, write about my experiences concerning the above listed Companies. I intend to file complaints with every “Watchdog” Agency, every Federal and State Agency, ANY Organization or LAW FIRM willing to involve themselves in changing the way ALL Moving Companies operate. WEST POINT RELOCATION, ALL POINTS VAN LINES, INC (ICC-MC NO. 382138 & U.S. DOT No. 872252), and WALTER Van Lines (US DOT NO. 872252) will assume responsibility for the horrible handling and packing up/damaging of my household items. The theft of my precious items are irreplaceable, and some of the broken items are antique and one-of-a-kind. This is AS BAD as if a stranger had broken into my home, stolen many precious items, and then trashed what was left behind.. and my husband and I footed the bill! WHAT IS WRONG WITH THIS PICTURE?

How are we protected by LAW?. The Arbitration process charges $300 if you want to dispute the Claims Denial. The problem with this?.. The same people who denied the claim are also in charge of the ARBITRATION Process, and a part of the Moving Company Family/Umbrella!. Is this a contradiction or what?. It is unethical, we know this, but who protects the consumer from this kind of ruthless dictation?.. Our only option is a lawsuit or small claims court.. WHICH WE ARE IN PROCESS OF PROCEEDING TOWARDS.

The above MOVERS (and countless “others”) are counting on the consumer(You and Me) to give up, and walk away wounded. Most people are out of money after a big move, and they give in, but I want.. NO!, I NEED..JUSTICE!. Can you tell where it is hiding?.. I will search every option.. until I find it..

R & K Ryan
San Diego, CA