Absolutely the worst company I have ever had

the displeasure of purchasing from. Purchased a

1000W generator. It failed out of the box.

120VAC output was reading 150VDC, the 12VDC

output was reading 20VDC. No quality control.

Called the service number in City of Industry,

CA was treated like I was bothering them. The

supervisor Kelly was aggressive, curt and

wanted to punish me for calling. She had a bad

attitude from the beginning. She never did

anything she said she would do. Escalated to

Mark (another supervisor) who avoided any

conversation about the poor service. He also

never had Kelly follow through, even though he

said he would. Constantly interrupted me during

our conversation. He made the mistake of

forwarding the derogatory email comments by the

rep Francisco who said: Quote "contact the

customer and get his POP. He keeps emailing me

asking for an update. I told him yesterday that

I would email you and have you work on it." end

quote. (documented email message). I had only

emailed this rep once with the info he

REQUESTED and asked the following day for a

status, and this is how I was treated. Had to

provide the same contact info over and over and

over again. Over 4 times, sent email, they said

they didn't get it. Absolutely incompetent.

When calling tech support, they cant answer

even the most basic questions about their

product. The rep had to put me on hold each

time and go ask somebody. The Owners Manual and

website info conflict. When questioned about

this, they don't know. Owners Manual is a joke

has very limited info, and doesn't have for

example replacement spark plug model/number.
The product is Chinese made JUNK, don't waste

your money. The company they operate under

(dba) is AC Warranty and Service. You will not

find a company that cares less about their

customers. They are unapologetic and don't care

about the problems you have with their product.