Our flight from London Heathrow arrived at Orlando International Airport via JFK at around 9pm on the 24th of August and we headed for the Dollar counter with the rental car voucher provided by Astar. To my astonishment, Dollar had not heard of Astar and the voucher did not have any value attached to it on their system. As such they would not release a car and advised me to contact Astar and try again the next morning. As it was so late, the Astar offices were closed and we were due to drive to Fort Lauderdale which as you know is four hours away. We were all tired and the children were already asleep on the floor of the airport so I had no choice but to book my family into the nearby Hyatt Hotel at the cost of 100 dollars in order to return the next morning.

When I did return early on the morning of the 25th to try again I was again met with a representative who had not heard of Astar and when she imputed Astar into the system, the system did not recognise the name either. Another agent was called after about an hour who said that we should check the name All Seasons (a name which I had not heard of and a name which did not appear in any of our correspondence paperwork.) The name was recognised by their system but just when I thought we were getting somewhere, I was told that the voucher had no value attached to it, let alone for the 7 days we were promised and extra 2 days plus insurances that we had already paid Astar for.

I was advised that the only way I could obtain a car was to hire one independently myself and then contact Astar to see what had gone on. I did not think this was acceptable as the issue was the communication between Astar and Dollar. I had turned up with the voucher I had been given by Astar to hire the car from Dollar and did not anticipate any problems. But the fact that we had already lost a night of our ‘dream’ holiday and still had a four hour drive to contend with which would knock out the day as well led me to take the car on those terms with confidence that Astar would sort the problem out.
This was at an extra cost of 575 dollars, which I am still waiting to be refunded six weeeks later

I have had extensive contact with the company but the way All Seasons operate includes most of the signs of a scam setup: responsible persons are extremely hard to find, or have left the companydeals made via the phone proves to be invalid, impossible to get hold of the persons you made deals with, when new problems turn up you get put through to other people who cannot make decicions etc.

So, everything is very well orchestrated to prevent the customer from getting anywhere with their complaint. They are the worst company I have ever dealt with - Nick London