Alldrive Canada Inc.

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Category: Automotive

Contact Information
United States

Alldrive Canada Inc. Reviews

December 2, 2008

Rental company provides poor service

There was a problem with a small window screen and it fell out of the window when we opened the glass part of the window frame. I tried putting it back in but a part of the screen broke. I offered to pay for half of the damages because there was something wrong with the screen - it should not have fallen out when the window was used normally. The company did not follow through on the promised call-backs regarding the estimated damage-costs, and was unwilling to talk with me to negotiate a fair way to solve the problem. The company ignored even a complaint filed through the Better Business Bureau. We believe that we are being charged unfairly because the inspection prior to us renting this RV did NOT include a walk-through on the actual camper parts!!! There is no evidence to show that this screen was not already broken! To top it off, they provided me with a completely useless bill for the damaged part with what could be perfectly fabricated numbers for the cost of the repair: $100 for the screen is reasonable, but $100 for labour is not reasonable since we are talking about putting in a small window screen back into the frame.

Because we do not agree to the charges and believe that the company is charging us unfairly, we have not signed any documents allowing the company to take that amount of off the $1000 deposit. For this reason, the company is still hanging on to the whole $1000 deposit for over three months now! And we have no recourse, short of taking this matter to court! The company has given us every reason to believe that they are NOT in the least interested in resolving this matter reasonably. Recently, we sent a letter asking that both sides attempt, one more time, to resolve this issue. The company has not replied.

Anyone considering renting from this company absolutely must require that all important camper components be looked through in addition to the outside of the vehicle. Be very very careful or you will pay a much much higher price than what you are being quoted!

October 30, 2006

Rents out unrepaired RV's and doesn't react on compaints

Alldrive Canada, located in Calgary and Vancouver, has rented us an RV for 15 days, during the summer.

We had a number of complaints about the RV, and told them the most urgent one by phone right away when we discovered it. They did NOT react. After returning the RV, we told them again about our complaints, and said we wanted compensation for it. They said they needed to consult the headoffice, and would react be email within 2 days. They did not react. We sent them an email again, with all our complaints, and their promise to contact us about it. No reaction. After a reminder, they sent us an email just stating : “We cannot reply until we have the facts from our staff.” After this, everything remained silent, also after several reminders from us.

These were the complaints:

1. The most annoying one was the fact that the heater did NOT function. Later, we saw a disconnected wire on the thermostat and thought this might solve the problem. So, we connected the wire again (with a piece of tape); the thermostat reacted again, and started blowing, but it did NOT give any warm air through it. The conclusion must be, that the heating construction failed altogether. For that reason, we adjusted our trip, so that we avoided the very cold areas of the Rocky Mountains.

2. Furthermore, the sewer hose did not seal completely, which made it a very embarrassing experience to empty the black and grey water, especially when close to other campers.

3. Also the water hose made no proper connection, so connecting to a water tap was out of the question.

4. The van was not clean when we received it

5. The oven didn't heat sufficiently.

6. The window on the rear passengers side would not open, nor would the roof opening.

7. The TV-set didn't work as it should, the remote control didn't even have batteries in it, but on the lid of the box it said that it didn't function anyway, so we didn't bother to check further.

8. The fluid for cleaning the windshield was not refilled.

9. The electricity cable was very short, and we missed an extension cable. Also, something to balance the vehicle in rougher areas would have been appropriate.

10. The storage compartment was leaking, which lead to a wet suitcase, and also wet chairs.

We stated, that as a conclusion, we think that Alldrive has NOT met its legal obligation to meet their part of the rental agreement.

Apparently, Alldrive has paid far less attention to the detailed level of the service to be rendered. The excuse we heard from your contact in Vancouver, that it is high season, is not valid in any way, because we feel that we are entitled to the same service as in any other season. We have paid a high-season price, which should also lead to the same level of service from Alldrive.

We wrote that as a result of everything we mentioned above, we feel that a compensation of $ 500 (five hundred CAN dollars) would be very reasonable.

Company details:

Alldrive Canada Inc
1908 - 10th Avenue SW
Calgary, Alberta
Canada T3C 0J8

Phone: 1 403 245 2935
Fax: 1 403 245 2959
Toll Free (US/Canada Only)
1 888 736 8787

Email: [email protected]
http://www.alldrive.com