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Joachim Reif
February 8, 2009
fraud on security deposit
Alldrive Canada – complaints
We are a franco-german couple who rented a camperhome from Alldrive Canada. It seams that there are many complaints about these very unserious company.
We only can say to anyone:
Keep off from Alldrive Canada – Evitez la societe Alldrive Canada !
Our experience:
We reserved a camperhome from Alldrive Canada in may 2008 on the homepage of this firm. The total amount of the rental price of 3407, 25 $ was immediately charged off from my credit card, however it should have been only a deposit, the rest should have been charged off only four weeks before picking up the car.
We picked up the car at Calgary the 21.07.2008, being surprised that the security deposit of 1000, - $ was immediately charged off from my credit card. The bikes we had reserved for 250, - $ were not on board. Heinz from Alldrive (German speaking) promised us that these amounts would be credited to my card at the end of the journey.
The 31.07.2008 we dropped off the car in Vancouver in perfect state. The final bill and “drop-off” document listed correctly the balance being due to us: 1262, 50 $ for restitution of the security deposit, the missing bikes, including taxes. Nevertheless and in despite of several phone calls (also with Heinz in German) and promises, in despite of e-mails and a registered letter we didn’t see the least cent! No reaction of Alldrive!
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October 12, 2007
RV without proper conditions for rental!
On thanksgiving weekend (the Canadian one) I rented a camperized van (Sprinter) from Alldrive in Calgary. The car had major issues, including safety, and ii was not under proper conditions for the rental. The problems with the rv were:
- sliding door was not opening from the inside, the only way out of the van was through the driver and passenger doors.
- the pump that removes gray water and sewage was not functioning
- gray water tank was full and there was not way to empty it.
- washroom was dirty ( I found three uses soaps in it and sheet in the vase)
- the engine had a constant warning about something wrong with the oil (I checked the level and it seemed OK).
Staff was rude, non responsive to my complaints upon return.
STAY AWAY FROM THESE PEOPLE!
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