Allegheny Power

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Category: Services

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United States

Allegheny Power Reviews

Angishawn March 6, 2010
didn't read meter, now have $6,855.oo bill
Here's one for you. I pay my bill every month and this months bill said I owe $6, 855.00. I called thinking this was a mistake and they said that it was correct because they hadn't read the meter since October, 2008!!! No call or letter in the last 15 months to tell us they hadn't read the meter or that we needed to read it. When I asked what they could do, since obviously my 2-3 hundred dollar monthly payments haven't offset this, i got a big fat nothing. We live in a 3 bedroom house, always keep everything off as much as possible, heat and air low, etc. This is crazy. Called the Public Service Commission to see how this could possibly be correct. Haven't heard from them yet. I mean seriously, how can a house, not a business, use that much above and beyond what the monthly estimated bills were for just 12 months. Mind you, the resason they said they couldn't was because of a dog. Well, we have four dogs but are kept inside when are not at home. So that reason doesn't work either. This is very upsetting and I've been hearing lots of stories about how they work. Very scary since we obviously need electric. Waiting to see what the Public Service Commission finds out.
kayerock February 9, 2010
Massive Bill increase with reduced usage
Since the fall our bill have been climbing dramatically even after weather proofing all doors and windows and keeping out thermostat at 65 degrees. we went from $443 to $761 to $1145...all this time using the fireplace fan to help heat out home and bundling up more while inside...this cannot be right. I plan to get 7 On Your Side to investigate...
sshatzer22 January 28, 2010
high electric bills
I don't know what this company is doing to its electric customers...but somehting needs to be done about it. I live in a very small house and this month was the highest bill I have ever had. Nothing has changed about my electric usage either, but they claim it is double its normal. There is nothing they will do about it either...their answer to me was "sorry about your luck!" I have many other friends this month who received bills that are double its normal and they get the same response. I am 9 months pregnant and was laid off at 4 months pregnant. There is very little I can do and I feel extremely taken advantage of! Everywhere I turn for assistance, I am told I cannot receive any until I receive a shut off notice. I was trying to get help before that time came...but I guess if I have to let it go...thats what I have to do. Something needs to be done about this company. We are all facin hard times and there is no reason for any of this!
powerlessagh December 7, 2009
Security Deposit
I get a bill from Allegheny Power stating "Dear Customer, Our records indicate that ver the last 12 months, termination notices were issued on this account at least three times. In accordance with the Allegheny Pwers tariffs and State Regulatory Agency regulations, we are requesting payment of a security deposit must be paid in the ammount shown below ($188.00). The deposit will serve as security for payment of future bills.
Now let me clarify that yes we have been late on payments and yes we have had termination notices but we have always made the payment the required. I also need to not mine entire bill for tis month including past balance is $177.87.
How is this fair. I don't pay my bill late to be cute. I can't pay until I have the money. And it's not like I have a choice in what power company I use. So why do they need a securit deposit especially one that exceeds my monthy bill. If I don't pay my bill then shut off the power. And then they can collect the $200.00 reconnection fees I don't have.
This is electric not cable, phone or internet. They know a household can not function without electricty and I have no choice but to use their company.
But here's the kicker if I pay my bill $177.87 they will be applied it to the security deposit amount first and if the rest of my total bill (monthly and security) is not paid by the due date they will terminate even though I paid my actual amount due.
Merry Christmas Allegheny Power!!!
shadekitty August 25, 2009
Bad Customer Service
My electric service was shut off today. All for a past due payment of 78.00 that I never received a bill for, nor did I receive a shut off notice for.

Allegheny Power said that they haven't received anything returned so they assume that I just havn't paid it. They want a 40.00 reconnect fee and want to make me wait 3 days for them to turn it back on.

I understand that this is not a normal situation. Basically the Post Office was returning all my mail addressed to my home address and post office box for four weeks. This has caused numerous issues with packages and bills being overdue or returned.

My complaint is that

A) Allegheny Power does not show my mail as being returned when I know it was. The dates my mail was being returned started and ended during the time that those pieces of mail were sent.

B) No supervisor is available to talk to for 48 hours through Allegheny Power. Whatever numbskull thought that was a great idea for customer service needs to loose his job since this change was implemented in May. The customer service reps cannot do anything to help the customers. That is why supervisors are available. Even the call center employees agree that this is a rediculous policy. Change it.

C) The fact that it will take 3 days to come out to restore service.

D) that these people told me to call my doctor to get a note to turn service back on because I am pregnant, when in fact it is ILLEGAL for my doctor to do that unless someone in my home is on life support. Train your reps for proper response.

E) that no contact was made via a correct phone number to tell me I owed them a measly 60.00. I've been trying to get the phone number corrected that has not been in use for almost a year now.

F) That a company will disconnect service, that is a monthly requirement for anyone living in the us for being less than 30 days behind in a payment and for such a small amount. they even admitted that my reconnect fee wasn't even enough to cover the cost for them to disconnect/re-connect, so what was the point in doing it for such a small amount of money anyway?

Some may not view this as a legitimate complaint and may say "well, just pay your bill". Trust me, I would have if I would have been contacted at the right phone number when the mail was not delivered to me. Allegheny Powers new policy of making the customer wait for 2 days to speak to someone is absolutely absurd and is in no way considered customer service. Just because they realize that people have to have their service since we cannot obviously pick who we want to use as our electric company, they feel that they can treat us however they want, whenever they want.
Nataly June 17, 2009
Awful company
Just a couple of days ago, I recieved two pieces of mail from Allegheny power.One I knew was my bill, but the other I had no idea.Upon opening it, I found that they are charging me a $117.00 security deposit, due the same date as my next bill, which is roughly two weeks from now.Their reasoning for this? Well, since I have had 3 shut off notices in 12 months, they feel that I deserve to pay this amount, in full, or face possible termination of service.

But what I feel is wrong about this is the fact that my service has NEVER been shut off.Yes, ive been late a few times.But never has it been shut off, and ive been here 3 years.Im a single mom just trying to get by, and when money is low, I first pay what MUST be paid out of neccesity.In the colder months, that is my heating bill, which can blow up to almost $500 monthly in the winter.(gas heat.)

How is it lawful for them to charge this extra security deposit? I paid a deposit when I first got service turned on, what was that for? Obviously it was for nothing because now they are demanding another one! This seems like a very underhanded thing to be doing.They are focusing on getting extra money out of people who CLEARLY do not have extra money to throw around.

Ive seen a couple other complaints on here concerning this, and I hope it gets noticed by somebody who can do something.
jeaneen April 24, 2009
Fees
My house is 1300 sq ft. It is entirely run by electricity, but have energy efficient appliances, replaced the windows, new siding with insulation and keep it cold enough in the winter that my parents leave their coats on when they visit. Our bill has skyrocketed!! They claim they read the meter and it is actual usage. When asked how to cut usage, we were told to do the things that we have already done. We even replaced all the light bulbs with the crazy corkscrew ones yet our bill continues to rise. The Level Purchase Power Rate amount and the Distribution Service fee combined is more than our usage. We had a few days of real cold weather this winter, but only about 2 inches of snow all season. There is no reason for the amount of the bill. To add insult, the front of the bill is printed with the statement saying average cost per day is higher than previous bill and may be due to temperature change or customer controlled usage change. Give me a break!!!
Softball22 April 14, 2009
High Electric Bill
We have lived in our house for 5 years and have never had an electric bill over $320.00. Last billing cycle my bill was 387.00 and I was like ok the price increase isn't to bad. Well we just received our current bill and it was $814. I have inquired around to some of the neighbors and apparently we were not the only household that had such a HUGE bill. All of our bills were an average of $300 and all of the sudden all of ours are now over $800. Something is wrong with this picture. All of us have called and complained and they have given us the same story about what could possibly being pulling our current. Heat was the number one excuse, well we have gas heat. So I told them to come up with something else and they claimed my hot water heater could be going bad or my well pump. So I had a plumber come to my house and check those two possibilities out and the plumber said all in good working order. I find it impossible that several houses in my subdivision is going through the same situation as myself. I feel we are being ripped off. If I did not find this as being awkward most of my neighbors would have just paid there bill or made payment arrangements to cover bill and prayed that next bill would not be as large as this one. I feel we all need to stick together and figure out why all of us has had such a HUGE rate increase.
Laura April 6, 2009
Terrible experience
First, they overcharged us thousands of kilowatt hours that was only found because we found it. Gee, they 'estimate' our usage many times higher than it is, consistently. I wonder why that is? They basically said 'Oops'!

That translated into a $350 reduction of our electric bill. (We KNEW they were wrong - we are frugal! Lights off, utilities unplugged when not in use, freezing our tushies off all winter NOT turning on the electric heat, hovering in front of a wood stove to stay warm!)

Here's the kicker. One week after we called them on their over-estimation, we get a letter the basically states: Our research has indicated you are under-secured. Therefore, you must pay an additional $351 security deposit (think the amount is coincidental? Me thinks not...) due with your next bill. If you do not pay this deposit in full with your next bill, your electric service may be terminated.

We have had this account for two years, paid a security deposit when we started it (which they still have), and we're managing to meet our obligations in spite of a rotten economy. So why do they want more at this time?

You know what their excuse for this additional security deposit is (besides the fact that the government has lifted the regulations on the industry so the pirates are free to rape and pillage at will?) They are doing it to offset losses from foreclosures where people are walking away from their final bills. Oh, THAT makes sense, put it on the backs of us who are barely surviving, push MORE people to the brink of foreclosure. How about your executives take a modest cut in pay instead?

I REALLY, REALLY HATE CORPORATE GREED! Especially in these times when we should all be looking for solutions together, not having to deal with Corporations grabbing all the loot they can while running to their off-shore hideaways in their corporate jets.

So, if you have your electricity through Allegheny Power, let them know you dislike their unfair practices. And look into other options for electricity providers. If you don't – stay as far away from this company as you possibly can.

All I can say to Allegheny Power is this - BAD FORM! Now, as to what I can DO about it - that is another story altogether. Filing complaints on websites such as this is merely the beginning of my perfectly legal and multi-armed attack against their corporate greed. I have also filed complaints with the Pennsylvania Utilities Commission, the BBB, and the President's Commission on Energy, to name a few.
Fed Up WIth Corporate Greed! April 3, 2009
Unfair Fees
Allegheny Power Strikes Again!

First, they overcharged us thousands of kilowatt hours that was only found because we found it. Gee, they "estimate" our usage 10 times higher than it is, consistently. I wonder why that is? They basically said "Oops"!
That translated into a $350 reduction of our electric bill. (We knew they were wrong - we are frugal! Lights off, utilities unplugged when not in use, freezing our tushies off all winter not turning on the electric heat, hovering in front of a wood stove to stay warm!)

Bad enough they’ve instituted a thirty percent rate increase over two years (and that's not even what pissed me off, that it is just more of the greedy, take-what-you-can-get-and-run mentality that is rampant in Corporate Amerika these days.)

Here's the kicker. One week after we called them on their over-estimation, we get a letter the basically states: Our research has indicated you are under-secured. Therefore, you must pay an additional $351 security deposit (think the amount is coincidental? Me thinks not...) due with your next bill. If you do not pay this deposit in full with your next bill, your electric service may be terminated.

We have had this account for two years, paid a security deposit when we started it (which they still have), and we’re managing to meet our obligations responsibly in spite of a rotten economy. So why do they want more at this time?

You know what their excuse for this additional security deposit is (besides the fact that the government just lifted the regulations on the industry so the pirates are free to rape and pillage at will?) They are doing it to offset losses from foreclosures where people are walking away from their final bills. Oh, that makes sense, put it on the backs of us who are barely surviving, push more to the brink of foreclosure. How about your executives take a modest cut in pay instead?

And apparently they have heard from a lot of angry people. When you google Allegheny Power the complaints are all over the web. Like from the people who received, unsolicited, two of the new fangled curly cue light bulbs in the mail, courtesy of Allegheny Power. Then got charged $.96 a month for a year. Even though they didn't request the light bulbs. Even if they returned the light bulbs. And had their electricity cut off if they refused to pay the surcharge. Unbelievable!

I REALLY, REALLY HATE CORPORATE GREED! Especially in these times when we should all be looking for solutions together, not having to deal with Corporations grabbing all the loot they can while running to their off-shore hideaways in their corporate jets.

So, if you have your electricity through Allegheny Power, let them know you dislike their unfair practices. And look into other options for electricity providers. If you don’t – stay as far away from this company as you possibly can.

All I can say to Allegheny Power is this - Bad Form! Now, as to what I can do about it (wicked evil grin) that, my friends, is another story altogether. Posting this complaint is merely the beginning of my perfectly legal and multi-armed attack against their corporate greed.

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