On Sunday, May 22, 2011 an airline ticket was purchased at the sales counter in Colorado Springs, CO Airport. Flight was scheduled for Monday, May 23, 2011; from Colorado Springs, CO to Las Vegas, NV. We arrived at the airport and went immediately to the sales counter, where the ticket was purchased, but there was nobody there. With the itinerary # and flight confirmation that was sent to me via e-mail in hand, we then proceeded down to the gate area. Now please keep in mind that I had knee surgery a month ago so running or even walking at a very fast pace is physically impossible at this time. At the security entrance to the gates we were told we could not enter unless we had a physical ticket in hand, the flight was getting ready to board, so the only thing we could do was to go back up to the sales counter and use a paging system the airport has available. My daughter and I made our way back up to the sales counter and found the phone used to make pages. After being put on hold for approximately five minutes, I was connected with a young lady at the boarding counter (at the gate). I explained to her that we were there waiting, my daughter had her one carry-on bag in hand and we needed to get on the flight that was getting ready to board. After talking to the young lady on the phone for 5-10 minutes, I was told that we had missed the flight; there was nothing that could be done. The time was now 1825. The flight was scheduled for 1850.
I then waited at the sales counter for an employee to return to see if we could reschedule for the next available flight. Rudely, I was told “no, you must call the phone number listed on the web-site”. I made the phone call as instructed and was spoken to like I was an idiot. All the lady on the phone could do (her name was Shalon), was quote the policy. That passengers must be there at least 30 min. prior to the flight. I tried to explain to her that I understood the policy, that we were there 30 min. prior, nobody was at the counter. I was again reminded of the policy, like it was a recording or something and that was all she could say. Then I was told I had to mail (filing online doesn’t make it to the right people apparently) a complaint or concern to a p.o. box in Las Vegas. Somebody might respond in 4-6 weeks but chances were not good, there are no credits or refunds for missing a flight. My daughter would not have missed her flight if somebody was at the counter the 30 min. prior like they keep preaching.
I tried to go through the proper chain to communicate the situation but was treated like a second class citizen. I truly hope that this is not the way that Allegiant treats the military and their families. I would hope to have resolved the situation without going through this process but my hand was forced to get anybody to listen that could do more than read me the company’s boarding policy.

This airline will kill you with baggage fees. And they will charge twice and then deny. I can prove I paid for my son's baggage online and then the gate agent had no record of it when he checked in and forced him to pay again. When I caught what had happened I called the only number available and the agent stated that he would not have to pay on his return flight as there was a credit on his itinerary...what do you think happened...the gate agent on the return flight stated that his bags had not been paid for of course!...He paid again! So now Allegiant owes me/my son $70...I sent an email as that's the only recourse the consumer has and of course got NO response...So the consumer has no recourse but to wait for them to reply...CANNOT speak to a manager...My advise to you is DO NOT spend your money here! They are a SHADY company, ...this coming from someone who travels extensively for work and flies ALL airlines...Never have I been treated like this...

The evening of Feb.16th I carefully booked a round trip flight for the weekend of Feb. 18th - 21st for my anniversary. We were to go to Las Vegas from Bellingham, Wa. I only selected those dates as my wife was able to get that Friday and Monday off and I am self employed with little work anyway.
I only selected those February dates through the whole process, although I did not really look at the last page after I paid and printed my reservation. The next morning I attempted to electronic check in but was informed that my reservation number was invalid. I thought that maybe it was too early. I went to work and later later on in the day of Feb. 17th I attempted to check in again. No luck. So I called customer service and was informed that my reservation was for March 18th --21st. I was stunned! I looked at my reservation paper that I printed and yes it did say the March dates!. I said I did not want to go in March but customer service quoted the contract and would have to deduct $200.00 if I changed the flight (nothing was available for the dates I really wanted) and issue me an airline credit for the rest of my fare to be used within one year but no refunds at all. Customer service said I should have bought trip insurance even after I explained I had no intention of canceling or needing trip insurance.She referred me to another customer service website that did not exist but I found one on my own and sent them an email explaining everything, that I thought it was an error on their part, their website. NO go. From there they gave me an address back east where I sent a letter and I just got the same response, tuff luck.
The worst travel (no travel) experience I have ever had, never will I use this airline again, I just wish I had found this site before I attempted to purchase from them.

In reviewing my itinerary for a trip to Orlando, I noticed that we were charged for tripflex insurance ($31.96) and priority boarding ($19.98). Allegiant makes you opt out of these instead of opting in. That doesn't seem quite fair to me. You have a 24 hour period to make a change to your reservation. Unfortunately, that time had passed when I noticed these charges. Also, when you make a reservation with Allegiant, they automatically assign you seats. For this flight, they had my husband and I sitting several rows apart when, in fact there were many seats open where we could have sat together. Of course, then when you change your seats in order to sit together, you are charged for this ($51.96). This is the biggest ripoff of all.

Recently took flight from Fayetteville to Las Vegas.
Was suppose to depart at 12:30 pm, our flight did not depart until 7:00 pm.
Plane was late arriving (30Min), was told plane had mechanical problems would have to troubleshoot (2 hours), later received information they ordered another computer (2 hours), part would arrive in next couplet hours or they sent another plane. they had to send another plane (2 hours). Taking a vacation day and spending it in an airport for nearly 7 hours was not as bad as I thought it would be, they did offer us pizza and a soda. But what ticked me off was after we departed they again offered refreshments that we would have to pay for... totally unprofessional. They charged me a fair price for the flight but charged an additional fee for seating and priority boarding which I didnt want...not to mention $2 for a coke after plane departed.
7 hours spent in air terminal cost 1 vacation day.
Seating fee $15, priority boarding fee $10, $2 coke was not priceless.
Think twice before boarding Allegiant!