I was traveling from Bellingham to San Diego from December 30th to January 4th. I asked the agent before I boarded if the flight would be on time. It was supposed to land in San Diego by 7:25 pm. The flight attendant told me that everything would be fine. I board the plane, put my luggage away, fasten by seatbelt and an announcement comes over the speaker stating that there is too much fog in San Diego and that we “MIGHT” be rerouted to Las Vegas. I asked the attendant if we could find out for sure if we were being rerouted, as I had someone driving from LA to San Diego to come pick me up. She had no idea and told me that we wouldn’t know until we got in the air. Ok that’s great! I made my girlfriend aware of the situation and told her to keep checking online, since it should be updated by the second. She kept checking online, and even called customer service. Customer service informed her that all was well and the plane would be landing in San Diego and the online system is the best way to keep track. At 7:50 pm we arrived in Las Vegas. At 7:55 the online system finally reflected this change, after she was already in San Diego. In Las Vegas, they told us that we would have no room accommodation and that Allegiant had no idea when the next flight would be. So basically we need to sit at the airport. I called customer service (45 minute hold) and they informed me to call back in another hour. So I waited at the airport, and called back. The rude representative told me I needed to call back in ANOTHER hour, so at this point, I told her how frustrated I was sitting on hold for 45 minutes at a time. I asked her if Allegiant had a central messaging system that passengers could use to call into to receive updates. We argued for awhile and she finally stated that Allegiants “policy” is to contact passengers once they figure out what the hell is going on. I said “ok, I’ll wait for the call.”

Next day rolls around and still no call. I finally called them at 12 noon and asked what the heck was going on. The rep informed me that the flight left at 11:00 am and now I have missed it. I informed the agent that I was supposed to get a call back and he informed me that he had nothing in the “notes.” Notes huh? Did the notes indicate that the representative had told my girlfirend to drive to San Diego? Did the notes indicate that I was supposed to get a call back? No! All the notes indicated was that I was supposed to call back in an hour, WHICH I DID.

Now the flight is gone, I pleaded for another flight, Erin (Allegiant Representative) said no, and I asked how am I supposed to get to San Diego for my flight on Sunday? The reps had no answers for me, and told me I could purchase a new ticket. I asked for at least ½ my money back and I can purchase my own ticket. That wasn’t allowed either. Asked to speak with a supervisor, he indicated that he would put in a “call back form.” Erin said that’s all he could do and hung up on me or common terminology that they use is “terminating the call.” Still waiting on this “supervisor” to call me back. I finally paid my own ticket through US Airways ($150) and flew myself to LAX.

I called on Friday 01/02/09 and Saturday 01/03/09 trying to find out the status. A representative by the name of Holly informed me that supervisors don’t even call back for these types of situations, but if I “wanted” she could fill out the form again. I asked what the point of a new form would be if supervisors didn’t even want to call back. She said that’s all she could help me, submitted the form and hung on me! Today is 01/08/09, still waiting on the call from the supervisor.

This is the worst airlines on the planet. I don’t care what anyone says, they are a nightmare. They claim to be low fare, but after all the fees and everything, they end up being just the same as any airline, however other airlines will at least give you a blanket, pillow, and a soda. The incompetent employees that work here are the worst. What kind of call center doesn’t let you speak with the supervisor or team lead? And why do they charge you a “convenience fee” when you book online, but if you book over the phone you are charged a “convenience fee” as well. WHAT CONVIENANCE!!! Get with the times. I’m embarrassed to tell people I flew this airline. NEVER EVER AGAIN.

WARNING ABOUT CARRY ON LUGGAGE!!!
If you would like to take a flight on the worst airline out there, consider Allegiant Airlines. They are known for their cheap flights, however if you have problems, they are definitely not small in nature. I understand with economic problems, that airlines have cut down their employees, however Allegiant literally only has 5 employees working at each departure. I wouldn't be surprised if the pilot was the one checking my bags! We took a piece of CARRY ON LUGGAGE on our flight from St. Pete to Lexington, only to discover that it would not fit in their smaller-than-normal overhead bins. Previously, the check in attendant looked at the size and said that it would be fine. Since the two attendants/check-in/pilot workers decided to board the plane from both the front and the back at the same time, there was also no room in the overhead bins and people were blocking all the aisles and getting very agitated. The attendant said that they would put the luggage under the plane and it would be at the baggage claim, needless to say we were worried. And rightfully so, it was definitely not at the baggage claim and to make it worse, NO employees were at their gate to help! There were numerous other people there as well, missing luggage. After 45 MINUTES of waiting (the 2 employees were out prepping the plane), we finally spoke to the flight attendant who we had originally handed the luggage to. She said she accidentally put it back on the plane and it was headed back to St. Pete. Keep in mind, this had our toiletries and all of our CARRY ON ITEMS that we desperately needed for our vacation!!! They said that we would have to call St. Pete, so 3 days later they overnighted our CARRY ON LUGGAGE back to us, only for us to discover that they STOLE some DVD's from us, and broke our cell phone charger. We are still trying to get some sort of compensation from this ridiculous airline! PLEASE WHATEVER YOU DO, DO NOT LET THEM TOUCH YOUR CARRY ON LUGGAGE!!!
Luckily, I had put my medication and things for my child in my other carry on luggage, or I don't know what I would've done. Do not trade in a cheap airfare for the important things that you absolutely need for your vacation - it is SO not worth it!!!

I recently booked a flight with Allegiant Air over Labor Day Weekend, not realizeing it was Labor Day. I was going from Las Vegas to Monterey CA to visit my brother who lived in Santa Cruz. Everything was fine until I was to return on Sunday, and my flight was to leave at 3:05pm I left Santa Cruz at 12:30 which I thought should have been plenty of time...it was bumper to bumper...I called the rental car office and they said, "don't worry about the car just leave it out front and throw us the keys" which was very nice for them to be so accomdating. I ran to the ticket counter and it was 2:35, no one around? I asked a US Airways agent and he said that they had called for someone to come to the counter because there where about 5 other customers wanting to get on board the flight to Las Vegas. This American Egale Agent came back to the counter at 3:12, we were all very upset. This India Man named Ali was so rude I could not believe it! I had to purchase a oneway ticket from US Airways for 200 bucks because I needed to be at home the next day. I have been flying Allegiant for several years and I have told many many people about them, but not anymore...This same exact thing just happened to a friend of mine who drove from San Jose Ca to Monterey to catch a flight to Las Vegas and she arrived there at 2:40 and the agents refused to come to the counter to allow her to board the airplane and she is watching passengers board the plane and they wouldn't allow her because she was, "Late"! This is crap!!! One of the other complainants who wrote earlier sure got it right, "you get what you pay for"!!! I have had it with Allegiant. They also damaged property that was in my luggage and their response was basically, "Tough"!!! I am going to tell everyone I know NOT to fly this airline and I am going to pass this and the other emails along to everyone I can to promote this airline demise~!!! How dare they treat their customoers in this manner!!!
Disgruntled Customer

Do not fly Allegiant Airlines, we experienced a once in a lifetime, horrible ordeal with them. We checked in over two hours prior to our flight only to be told that our carry- on was "now" over there length requirement, "new policy",
so we had to take our bags back and rearrange to comply, which we did. Of course the plane was delayed from 6:00 departure to 8:00 because of "mechnical problems". Are we seeing a common them here?
In the course of exchanges of our items due to the new policy I asked my husband "What should I do? because you are only allowed one item of reading material and I had school books I needed to keep on my person, he replied with "I don't know" we did not have any conversation with the counter people, except to get one bag back to do some rearranging, as I turned away to go to a seating area to rearrange my baga my water bottle tossed to the ground. Here is were it would be funny if you can possibly believe this one, my husband who was still at the counter (behind me) was supposedly the target of my water bottle(we would find out this piece of nonsense much later). Would anyone like to comment on that one? He was behind me and I going the other way, my water bottle hit the floor in front of me and there was no one around that specific area. It gets better, my husband doesn't want to go through security because we have about four hours to wait and the Tri Cities Airport in Pasco, Washington is just a few gates once you clear security, so we sat on the "couches" RIGHT in front of where you would past through security for over an hour, this would one odd place for unruly people to sit, as time wore on we chose to get a drink, while my husband periodcially checked the status of the plane, finally they told him we should go through security by 6:15 because there where two other flights going out (different carriers) and it could cause security to run behind. It gets even better my husband passes through security, myself and another lady pass through, and some " lady airport cop" stops us (not my husband) and starts talking about "a problem", I just said I don't know what you are talking about and assumed that it had something to do with the other woman. She said I just ask about the delay situation. Well that did not end it, I guess lady cop was having a bad day and decided to get in my face, trying to egg it on, her words were along the lines of "we can take it there", what ever that means? I just looked at her, so she goes down to the counter and has Steve & Stephanie from Allegiant try to allege that I was intoxicated, which Steve later denied he ever said, but he did, and he would have had to because we had the receipt from the restaurant and the server could confirm if push came to shove. So we have established Steve is a liar and later we will find that he has a very bad anger management, too (but that comes later). We are still being cooperate (I don't know why) and then they tell us we will board last and requested our boarding passes, but we heard them radio to take our bags off the plan and they had the captain come out and say while he was a teetotalerand confirmed that neither of us was in any way inebriated, but by then I guess they had to cover their fanny for hassling us and total us we would not be flying, not a problem except because of their mechnical delay there were no more flights going out that night. I ask for the number to customer care and Steve decided to show his absolute true colors by yelling at me that he was off and he wasn't going to discuss it, he was done and a few other rude remarks. The bottom line here is this: do not fly this airline, cooperation will get you nowhere, they were obviously having a bad day with the delay and working over their hours on a Sunday night and had numerous people not so nice as us debate them about their "new" carry- on policy. We happened to get the bad deal, but Steve did said they were refunding our money back to our credit card, (he did give us the option of flying out on their next flight but this was on Sunday and they did not fly in or out again until Tuesday, so that did not work) . We ended up getting ahotel for the night, find ingother arrangements back home on a very nice carrier with no problems what so ever. One more thing "lady cop" came down when we got our bags and ask for my ID, which I provided and she wanted a contact number(what for?) We have never ever in all our flying years had this happen If anyone has had a similar experience and have documentation as I do, blog and I believe there is a remedy.

My elderly mother traveled on this flunky airline for Christmas and New Years, 2007. She paid (and you will, too) $587 for her ticket and "baggage charge, seat assignment charge".
She was late leaving Cedar Rapids Iowa on December 20th by a half an hour. Trouble is, the company's web site said the flight was leaving on time. She has to travel over an hour to get to Cedar Rapids.
When leaving today from Phoenix/Mesa Gateway airport, we checked the company's web site and they said the flight was on time with a departure of 0815am. We have a long travel time from north Scottsdale to this small airport, but arrived in a little over a half an hour. She checked in with a male ticket agent eating a bagel and the ticket counter, and a woman who was very rude. NO mention of a delay! We go around the corner to sit down and my husband hears from another passenger that the flight is delayed until 10:30am. We check with airline's toll free number and it directs us to a local Nevada phone number for assistance. We wait and wait and get disconnected. The ticket agent says the flight is delayed until 10:30 but wont provide any other information. Several other passengers are trying to get information regarding what is going on, and we are only told there is a mechanical with the plane that is there, and they are sending another plane. We left and had breakfast off site, returning at 9am. Still no plane, still no information.
Several complaints later we insist they make an announcement and they comply. Still liars-they say the plane is on the way and now say departure is 11am.
You get the drift--it is a JOKE of an airline! They charge for an advance seat assignment, they charge to check a bag, they are rude, they lie when asked for information. This flunky airline makes USAirways look like a picture perfect postcard!
DON"T WASTE YOUR TIME WITH ALLEGIANT AIR!