Allegro Medical
| 5 stars | | (0) |
|---|
| 4 stars | | (0) |
|---|
| 3 stars | | (0) |
|---|
| 2 stars | | (0) |
|---|
| 1 stars | | (16) |
|---|
|
Category: Websites
Contact Information
1833 West Main Street, Suite 131, Mesa A, Mesa, Arizona, United States
Phone number: 800-861-3211
allegromedical.com
|
Allegro Medical Reviews
|
jgcrews
June 21, 2011
Avoid this company like the plague!
I ordered 5 items on 05/10/11. By 06/01/20, only 4 of the 5 items had arrived. Additionally, 2 of the 4 items were something different than expected. Regarding the missing item, a customer service rep apologized and stated it would be shipped immediately. The item arrived 3 days later. My second problem related to an incorrect item I ordered. I ordered the incorrect item because an Allegro customer service rep provided me with the incorrect Allegro item number. I was told the correct items (which were cheaper) would be shipped and to discard the incorrect item. As of 06/21 they hadn't arrived. I spoke w/ Ashley in customer service who said no replacements would be shipped because I made the mistake & ordered the wrong item. Rude, arrogant & obnoxious. She is EVERYTHING that exemplifies horrible customer service, all over less than $6 worth of merchandise. Their prices are high & they do NOT value their customers.
|
|
|
RoseHI
May 18, 2011
Sent wrong item
I ordered an Omron HEM-711AC blood pressure monitor from Allegro Medical. It was done on-line on 4/17/11 and they charged me an additional $24 for "expedited shipping". I received the UPS delivery on 4/20 and there was an Omron BP742 in the box.
I called the following day and the customer service representative agreed that I had not received the item I ordered. She said she would arrange for me to ship the item back and the model I had ordered to be sent to me. Then I received an e-mail from her saying that she had called the warehouse in California and the HEM-711AC was "not available" so they had sent the BP742 instead! (I was never contacted as to whether this "substitution" was acceptable.)
In the same e-mail, I was told that a prepaid shipping label would be sent to me by Tuesday (4/26) and as of Friday, I still haven't received the promised shipping label.
Belatedly, I decided to check customer reviews on this company and found similar experiences to mine. Several individuals said the only way they were able to resolve their problems with Allegro Medical was to make a complaint with the Arizona Better Business Bureau so I submitted it on-line last night.
I usually order from Amazon and from now on, if it's not available through Amazon, I just won't get it!!
|
|
|
Ambow
February 18, 2011
Fraudulent Charges on card
I received two phone messages in the same day from this company. One message said that they were calling in reference to the order I had placed online. The second message said that they were calling about my phone order. I called back because I knew there must be some mistake since I had placed no orders at all. When I spoke with the customer "care" rep they said that there must be a mistake and there were no orders under my name. Five days later I get online to pay my credit card balance and find a $1600.00 charge from this company. Thankfully my credit card company (Chase is awesome!) is handling this charge without any liability from me, but it is maddening that this company didn't stop with just ripping off those who actually did place orders, but have stooped to stealing card numbers now as well.
|
|
|
sealscoach
June 18, 2010
Impossible service
It is hard to keep intelligent tone since I am completely outraged with lack of competence of Allegro Medical staff!!I ordered the Trikke bike back on June 1st . It still isn't here!! In fact it hasn't being shipped yet!I am getting tons of controversial information from every phone conversation I am having on dayly basis. From: 'Your bike has being fully shipped and I'll call you within 20 minuts to give you the wright tracking number..." to:" The system tells me, that you cancelled your order and want your money back!" Yes!I did cancell my order on June 7th!I was already dissatisfayed with lack of information about the status of my order! And I WAS going to get my money back! But the very next day (on June 8th)speaking with another Allegro Medical assocate in order to find out how long does it take to get the money back, I was to learn that my Trikke has being fully shipped and it is not too late to turn the things around and keep my order!
The day after, though nothing has changed!The tracking number they provided me with was not to be recognized by UPS!! And starting thad day, until today (June 18th) I have being calling the Allegro Medical just to learn that "due to some misscommunication the warehouse did not in fact send the item to me, despite the status "fully shipped"!!" And if I still want the bike it can be shipped the very next day!!! And this is what I was told during at least 15 conversations with AM representatives!! Here is a good example:3 days ago (June 16th)the "updated" information was: "Your order is about to leave the warehouse and you going to get brand new tracking number within couple of hours!! The very next day I am calling them to learn that I DID CANCELL MY ORDER ON 16TH!! BUT IF I'D LIKE THEY CAN REINSTATE THAT ORDER AND THEY'LL BE MORE THAN HAPPY TO GIVE THE WAREHOUSE "GREEN TO GO"!!! Trikke meant to be a birthday gift. But it does not matter now.And 5% discount that one of their associates offered me is not a match for the level of my discouragement!! They promise to call back and they never do!! They pledge to send you an E-mail, you will not get one! I sent 6 (six!!) E-mail to the "feedback box" they having on the web-site!! Zero responce! Oh, I'm sorry!! One E-mail thanking me for the inquiry!! Bottom line:THE ONLY REASON I DECIDED TO KEEP THE BIKE AND NOT TO GET THE FULL REFUND IS THAT EVEY DAY SINCE JUNE 7TH I WAS GETTING CONVINCED BY ALLEGRO MEDICAL STAFF THAT TRIKKE IS ON IT'S WAY!!That was trully confusing and very disappointing experience dealing with Allegro Medical!
|
|
|
502
June 1, 2010
Terrible service
This company refused to acknowledge my cancellation, took over 4 weeks to send me a return authorization, and it is now more than four weeks since the product was returned and signed for, and they have not issued a credit. One customer service person promised to issue a call tag for the walker I attempted to cancel within 24 hours; this never happened and when I called again, a different customer service person told me that I had been given wrong information. There are no supervisors to talk to; the on hold time often exceeds 10 minutes, and return emails to customer service take days. The charge remains on my credit card. They blame everything on the "warehouse." I do not recommend doing business with this company.
|
|
|
Angryfrustratedcustomer
April 8, 2010
Charged for itme but not received
I order an item in January and was charged for it in February. it is now the middle of April and I have yet to received my item. I have cslled and emailed Allegro about this. I was initially told someone had requested a return for this item and this was not me. They said they would correct and get my pulse oximeter sent out immediatly. Next I was told it was a warehouse problem and they would fix this. Obviously nothing has been done about this and I am out $125.00. DO NOT AND I REPEAT DO NOT ORDER FROM THIS COMPANY.
|
|
|
cognoscente72
February 13, 2010
They sent wrong item - It's been nearly two months without resolution!
BEWARE BEWARE BEWARE!!!
I ordered two items from Allegro for my mother for xmas. They were shipped in a timely manner, but one was not the right product. Was supposed to be a flag and got a cup holder...go figure. Anyway, today is Feb. 13th! Remember, these were for xmas. I called early Jan and got NICK, I explained my situation and he said he would take care of it and call me back in an hour. No call. That was on a Friday. On the next Tuesday, I called again and got Terri. She said she would EMAIL me an RMA# and I could send it back, then they would mail out the right product. She said the email would be here that day. Guess what, no email. I waited two days and called again. This time I got Bethany. She said they don't email those RMA#'s, they only snail mail them. She said the order had been put thru by Terri and that I should get it within the next 5 days. These people are in Arizona, I am in Florida. How does it take that long to send a simple letter when my mother, who lives in AZ can mail me something and it gets here in 3 days, not priority? Ok, so I waited the 5 days and then gave it a couple more. Again, nothing. I called again this last Wed. This time I got Sarah. SHE said she talked to her supervisor and I dont have to mail the $5 cup holder back, so forget about the RMA#. They would just go ahead and mail out the flag right away. She also said that since I have had such a hard time with this whole thing, she PERSONALLY was going to track my package and, if I emailed her the next day, she would reply with my tracking number so I could trac it also. She said it should be there by Friday, or at the latest Monday. Shipping from Riverside, CA to Tempe, AZ. I emailed her on Thrusday, and again on Friday. Once more, nada. No response. Abysmal, horrid company!!!
If this item is not on my mother's doorstep tomorrow, I am contacting my credit card company to dispute this whole thing. Then I am contacting the Better Business Bereau. I will be scouring the web for any other review sites to let everyone know. DO NOT ORDER FROM ALLEGRO MEDICAL! In my case, they did not even send the right item from the get go! Even keeping track of who I spoke to did not help.
And, BTW, whenever I asked to talk to a supervisor, I was told they are not in the office right now.
|
|
|
dr_no
January 25, 2010
No item recieved and they charge credit card
Stay away from Allegro Medical.They charge credit card and you will never receive your item. They will say it is on backorder, and when you call they say your order is being sent out that day. They say you can cancel the order but they wont refund even if you never receive anything.
|
|
|
Nara1
January 23, 2010
Terrible company!
Terrible customer service. They charged my card immediately almost 2 month ago, order was never shipped. After 2 weeks I canceled order and still I did not get my money back... Nobody replies to e-mails, they are terrible, do not buy anything from them!!!
|
|
|
Dennis from KY
January 7, 2010
No product, no refund
I ordered a product via the web (Reporter Wireless Intercom by Chamberlain) back on
Dec 3rd as their web site claimed "in stock". My credit card was charged immediately.
When I checked on the status at their web site, I saw "awaiting shipment" for about 3
weeks. Right before Christmas, I checked again and found the product to be
discontinued according to the item page but still "awaiting shipment" on my order
status. I called and requested a refund on the 22nd. I waited a few days and nothing
was happening so I called again on Dec 31st. I was sent email which said I should see
the credit two days ago. Still nothing happened. I called them again today (Jan 7)
and spoke to another representative that basically said the same thing as the others.
For some mysterious reason, their "procedure" says that no one can actually contact their accounting dept to find out what they are doing (not much, apparently). I
finally gave up and called my credit card company so they are resolving the
complaint for me. After some checking, several other customers have had similar
problems with this company.
To say the least, I will never attempt to do business with Allegro Medical again and
recommend against anyone else doing so as well.
|
|
RECENTLY UPDATED REVIEWS
Taxi To Heathrow & Heathrow Taxi Transfers
Digital Marketing and Company Formation Services UAE | SEO and PPC Marketing
Escort ladyluck Frankfurt
Bulk SMS Gateway in UAE | Best Bulk SMS Service In UAE
REQUESTED REVIEWS
REVIEWS BY CATEGORY
|
