AllHeart has the worst customer service in the world. Their website, on checkout, specifically says that orders shipped to a commercial address would be shipped Fedex Commercial Ground, as part of the basic Ground shipping option. So I selected that option, gave my business address that has almost daily commercial ground Fedex deliveries, and waited. It turns out they shipped it Fedex SmartPost, which they claim delivers within 8 business days (10 now and counting). This was a package for Christmas, and even for their residential SmartPost service I ordered 5 days before their claimed cutoff date. HOWEVER, their website, on checkout, specifically says the order should have gone commercial Fedex ground to my place of business. It did not. When I ask them why, they say that basic ground service is always SmartPost. I point out that that is not what their website says. I gave been back and forth in email with their "Customer Service" multiple times, they still have not answered my questions and still insist it shipped according to their website. I have also spoken to them on the phone twice and they insist, with a straight face, that they shipped it according to the terms on their website. When I cut and paste and then later did a screen shot to show that they did not, they insist that what they did is what it says. It is not. AllHeart is the worst company I have ever had to deal with in terms of ordering online. And I run an ecommerce based business and do lots of ordering online for myself and for my businesses. If I ran my shop like they run theirs, I would go out of business.

For the record, here is what it said on the AllHeart.com website upon checkout with regards to shipping (when I checked out and for 2 weeks thereafter -- don't know if they have since changed it):

"Ground Delivery

* Residential Ground Delivery is provided by FedEx Ground, which utilizes the US Postal Service for delivery to your postal address

* Please provide your official postal mailing address as your

shipping address for Residential Ground Delivery.

* Commercial Ground Delivery is provided by FedEx Ground to your business address

* Please provide your Company Name in the Company Name field

Premium Ground Delivery

* Premium Ground Delivery Will be delivered within 6 business

days from date of order.

* Fed Ex Premium Ground Service is only available in the 48 contiguous United States. Not available in AK and HI

2nd Day Delivery

* 2nd Day delivery is provided by FedEx

* FedEx does not deliver to PO Box addresses. Please provide

your street address as your shipping address for 2nd Day Delivery."

Notice how, under regular ground delivery, it differentiates between Residential and Commercial and how the residential is shipped through a combined Fedex/USPS service (which is called fedex SmartPost) and how commercial addresses are "provided by Fedex Ground to [my] business address."

AllHeart customer service claims that those two differentiated listings on their website really mean the same thing.

They also listed a cutoff date of 12/15/2009 4pm CT for placement of orders for Christmas delivery using the SmartPost type of delivery. I ordered on 12/10, 5 days before that and I am still waiting as of 12/28.

Again, stay away from AllHeart.com . AllHeart is the worst customer oriented business I have ever done business with and I have done business with a lot of people online. They basically call me a liar and refuse to admit their mistake even when confronted with overwhelming evidence taken directly from their website.