In Jan 2009 I purchased an online Real Estate Course. I paid in Full. I moved and separated from my spouse during that year, so needless to say things were hectic.
It is allowed for them to issue me an extension, as per our contractual agreement.
Today I was able to finally sit down, open my desk and get my work and schooling back on track. I attempted to log in to my student account and found my grades were there and I was able to get into my student information.
I decided to call to ensure I was going to be able to take the test in the next 30 days and if I needed to do anything to update my new information.
I was told it was too late, it was an error I was allowed into the system and that they would not grant an extension BUT< BUT if I wanted to resign up they would give me a 10% discount.
There was no reason not to grant the extension, I realize it was 3 days past there calendar cut off but, it cost them nothing to do so and would have only improved there Customer Service reputation. As I will now definitely deter anyone I know from taking these course from them. God for bid anything happen in your life to keep you from finishing within what they consider reasonable.
I am going to shout this out to every website. This is only number 4