When we purchased our house in Lago Vista, in June 2010, it came along with an Allied Home Warranty. In December, we called AHW about the hot water heater not working right. They contacted Dos Amigos out of Austin, who called and set up an appointment for the next day. They diagnosed the problem and got permission for replacement from AHW, but could not do it until the area was brought "up to code". The house is 14 years old, so we understand codes have changed. Before they would do anything, they said that $375 was the basic charge set by Allied Home Warranty to bring it up to code, which is NOT covered by the warranty - - that had to be paid first - - as well as the 'service call' fee. I called AHW, and was told that was correct - - and reminded that it is still less than the cost of a hot water heater, etc., etc. So Dos Amigos left to get the heater and parts to bring it up to code. Well, the parts were a flex hose, a drain pan, some couplings and about 6 feet of pvc pipe to take the overflow to a drain. All the parts may have cost a total of $50 and it took them a couple of hours to do the entire job. Their wonderful "connection" of the drain pipe to drain was duct tape !!.
Because our contract is almost up, I was looking on AHW website and noticed $250 allowance for code violations, etc., etc. I called to ask about it and complained that we had paid $375 - - I was informed that the allowance has to be ASKED FOR, it isn't automatic at all, and the lady did not know why I paid #375 to Dos Amigos. I asked if I could get a refund, and was met with a pause then "No, we don't know what they did". I said it was incompetency to the max, it was deceitful advertising, false information and a rip-off and that I hoped she would inform her boss or whomever might have some clout, that they should know about this occurrence, that the contract would not be renewed and that I will surely be vocal to spread the word about their shoddy policies.
All the home warranty programs have their share of complaints and problems, but Allied Home Warranty is worse than bad ! ! ! !

I just found out today that Allied Home Warranty has put my account on hold since june 2009, in their own words "on hold means no service request will be processed on the account" for allegedly a service fee of 60$ nto being paid by the tenant of the property I am the owener and the contract holder and was never informed about my account being on hold, Allied home warranty did not take the time to call or send a letter about this issue and I never received any invoice for this alleged service fee on one of my rental properties.
What's more shocking is that althought they in a way suspended my account since june 2009 wihtout informing me, allied home warranty kept charging my credit card for over a year for a home warranty service they never intended to honor and if the tenant did not place a service request today I would have never found out and they would have continued to charge my credit card without providing a service for years to come.
This shows what type of company this is, and for anyone considering home warranty services, save your money and look somewhere else, they only care about charging your credit card they have no cutomer service to give you a courtesy call or send you a letter if there is any issue, they dont even have their physical address listed on their web site, I had to look it up from the state records, customers beware and I will make sure I will inform my realestate agent who introduced me to this mediocre service company and put a posting on HAR to warn other agents.
I am deceived by these practices of fake advertisement pretending to offer better service quality than AHS, and they are local based here in texas when in reality they have no customer service, no manners and all they care about is charging your credit card, I have the voicemail that allied home representative left and will be happy to post.

Submitted my request for repair of A/C unit. It went completely out in July...needless to say it was miserable. Did not receive call from their A/C company so I called them to set up appointment only to be told "they had no idea how long it would be before they were able to come by". Needless to say, it was July, over 100 degrees outside and unbearable. I called AHW and was given an SSA by a service rep. and was instructed to be very specific on the invoice and reminded me they only reimburse reasonable and customary prices. I called TWO companies and both advised it would cost MORE to replace the EIGHTEEN year old unit than to repair it. So...that's what I did. I submitted my invoice...waited 6 weeks...called to check on payment and was told I would get a call back. Seven weeks goes by...nothing. Called back FIVE times...finally I get Judy...who informs me that I "didn't follow proper procedure"! I followed exactly what I was told. SHE wasn't the one who gave me the SSA nor was she the one who told me what procedure to follow so how in the hell does she know what "procedure" or "instructions" I was given!! Needless to say...they will reimburse me $170.00 for a fan motor when the invoice was over $2000.00...they are CROOKS and this home warranty business is a SCAM!

Allied Home Warranty did an excellent job with my A/C repair. their vendor came out the same day (!) and repaired it on the spot. I would have spent over $300 but this repair only cost me the $60 trade call fee.

However, be careful to read your home warranty contract b/c I thought the evap coil cleaning was a covered item and it is only repairs and replacements are covered

I have paperwork stating from three contractors that the problem with my ac is not that it needs cleaned but the air handler has rusted and needs replaced. The contractor you sent to my house today was a joke and he told me if I paid him 500 to clean the unit then he would submit what was really wrong with the ac and get it replaced. Either way I have enough evidence against your company to support the fact that I say your a liar and you are just avoiding to cover a service I purchased. You are the one who has been rude to my wife and I so don't tell me how to act and contine to provide the worst customer service known to man. I have posted the truth about you, your lousy small package you say you have, horrible staff, and false sense of security you promise to your customers. From what I read many people say the same thing as I do so this must be a habit for you and you should seek counseling or better yet a new job. I'm glad you cancelled the policy becuase I don't need to pay for a service that simply doesn't exist but in your fantasy world, your still liable for my claim since I filed it under the time of my allied coverage other than that I need a full refund on all properties starting from day one! I will pay for the ac repair out of my pocket from a reputable contractor then will file a civil case against you for all the time you wasted of mine as well as show all documentation of what was really wrong with the ac unit, you can lie in court to a judge and let's see how far that gets you mr big president. Your company sends out ghetto contractors who just say anything to shut the customer up or cover your tail for you, try using profesionals sometime who know what they are doing and you will get the truth and a true quality service, but your in this to steal money not provide the best service!

I take your incompetence very seriously as well as your threats too so when you tell customers one thing and then try to lie so you don't have to follow thru with your promises please don't try to place blame on the one who pays your salary!!! Don't worry I will not contact you again until a case is filed since ts very clear you just want to steal my money and run the other way. I paid you for a service that you failed to provide and demand all monies paid to you to be refunded! You cannot keep the money I paid you after the way you treated myself and family and not follow thru with your expected coverage. You will hear from the state soon in regards to the way you conduct business as well as see a decrease in your active customers. I will contact my banks and start an immediate case against you as well for the return of all monies I paid to your company. After waiting for over a month for you to jerk me around I have ran out of patience and will make sure all review boards discussing allied warranty post the way you treat customers. You have failed as a successful operating president! Good luck with your business your going to need it.