ATG website had an Estimated delivery date of 11/16. On 11/15 there was a new estimated ship date of 12/03. I contacted shipper and they informed me that ATG would have to authorize an earlier ship date.

I contacted ATG and Scott informed me there was nothing he could do. I asked to speak to a manager. I received a call back 5 hours later from Andrew. Andrew informed me again that there was nothing they could do to improve the shipping date.

I explained that the product was to be used for out of town guests arriving for Thanksgiving and that I would need to purchase a product from somewhere else if they could not meet the original committment and that I no longer wanted the item.

Andrew informed me that I would have a 50% restocking fee if I did not keep the item once it arrived. I again explained that I would not have purchased it knowing that it would not arrive until December. I again expressed my desire to cancel the order. I asked him to wave the restocking fee as it would not be removed from the box. Andrew was unwilling to be reasonable. I do not feel I should have to pay over $180 for something that I will not be able to use and would not have purchased if the expected delivery date on the website would have been accurate.

This is hands down the worst internet vendor out there. Allied Trade Group runs lightinguniverse.com, knobsandhardware.com, decoruniverse.com, floorsandsurfaces.com and several other "middleman" websites that take their profits from fronting manufacturers. All have the same rip-off style of doing business so beware. (It’s the same customer service email and phone number, and the phone for 'customer service' never gets answered, only the order line.) I lost over $1000 on light fixtures that were delivered in a different style than advertised, and cabinet pulls that were delivered broken, not once but twice. Because I live in Canada, I got nailed with outrageous "import fees" on the delivery as well, much higher than normal, even on the broken pulls that were sent to replace the broken pulls! With 50% restocking fees, you basically can't ever get a fair refund, so you may as well resell the wrong items on ebay. They put a $500 value on the three replacement pulls for UPS's import fees, which resulted in almost $100 charged to me for replacement of the broken pulls they originally sent, in addition to the original charge and import fees. Ultimate cost to me was about $250 for 7 useless pulls, or almost $36 dollar per pull worth about $10 if they weren't broken.