Using the company website, I ordered a replacement all0y wheel. This was the second time I'd done it that summer and, in all honesty, the first time went reasonably well. The only hitch was the tracking number was missing a digit and customer service was definitely the worst I've ever dealt with, but the item did arrive as ordered and in a timely fashion so I was ready to forgive the customer service experience. Then I attempted to purchase a second alloy wheel. I did it the same way as I did on the first instance but when I received it the item didn't fit my car and didn't match the first. Apparently the site substituted a different number. When I complained they told me that's what I ordered. After a battle with the customer service agent (again not a pleasant experience) I was told to wait 24-48 hours for return authorization. Like a fool, I phoned their sales department and again placed the order. It took forty-five minutes of broken English but it seemed, after taking my VIN and every detail of the auto, that I would receive the proper part. When it was confirmed via email it didn't match my vehicle description. And the part number didn't match the first and correct wheel. I called about it, asking if it was a typo and was reassured that it was the right part for my vehicle. That was not the truth. By now ten days had passed, no return authorization showed up, no shipping label appeared and I found myself with five hundred dollars of useless parts. When I called customer service I asked at once for a supervisor. After twenty-five minutes of repeating porno flick music I finally was connected to a lady who didn't fit the mold. She was polite and understanding and pledged a return authorization for one wheel but not the other. After reading about the behavior of this company with regard to refunds I'm completely apprehensive. With respect to the wheel they won't pay to have returned, I was always taught insanity was defined by doing something exactly the same way more than once and expecting something different. I did the exact thing twice with a different result. Insanity? Yes, doing business with PartsTrain.com is probably insane.