ALLOY.COM advertises to have your orders to you by Dec 24th if placed by Dec 14th. I placed an order and paid by Dec 11th for a winter ski coat and 2 shirts. After checking for a couple days with the confimation email they send withthe tracking information, I send numerous emails and called customer service to ask what the problem was. No response or feedback of any kind. Dec 18th I get an E-mail telling me my order has been shipped 12/18 and to expect it in 7-10 working days! AFTER CHRISTMAS! I call, get through and they tell me they are sorry but there is nothing they can do. I paid, they have my money. I placed an order well before the cut off time and they slacked and there's nothing they can do! They gave me 4 reasons why it wasnt out on time, no that even amount to anything. It's their job to ship and deliver when they promise, even more so during Christmas! They did state they could charge me AGAIN and send an overnight and then refund MY money 8-12 weeks after they recieve the 1st order back and process my refund!!! I asked to speak to anyone other than supervisors and they said there were no managers there. No way to help. This is a Christmas gift and I shouldn't have to pay twice because they messed up so bad. Very bad Business! Poor Service and as a business owner I would ship the items and trust the customer to return the others if they already paid and I didnt follow my end of the transaction. I haven't had to, but that's the right thing to do and I would if the need came up.