I have been with Allstate for over 20 years, and have made claims and liked their service. However, after I had to go on permenant disability I called my agent to see if I was getting all of the discount that I should be receiving. I was told that I was getting the best price that they had. However, the cost kept going up every six months, and I had a perfect driving record, no tickets and no accidents. I finally got another quote from Travelers Insurance and their price was the 1/2 of Allstate's price. I called my agent and told him that I wanted to cancel my policy and then I was told that since I was going to cancel that now I qualified for a better rate. Their new price was less that Travelers but I refused to stay with Allstate because of the over charging that I have been paying for the last serveral years. My advise is to get a quote from another company and call your agent and cancel your policy to get their best price.

I was recently rear ended by a guy with Allstate insurance. At the time of the accident he gave me all of his information and said he would be taking care of everything through his insurance company. I took the information and filed a claim with both his and my own insurance carrier. Allstate has been trying to reach him to get a statement to proceed with paying the claim and he has not responded to any of their letters, disconnected all phone numbers, and changed jobs so that they can not get in contact with him. They have told me that because he has not responded that there is nothing that they can do and that they are going to deny my claim. It does not seem fair to me that somebody can hit you and then simply not respond to their insurance company once a claim is filed and get away with it like it never happened which is basically what they are telling me. They are making no effort to find him and have told me to use my own insurance plan of which I have a high deductible I do not think I should have to pay when I am not even at fault. Is there anything that can be done to make them do something? Shouldn't he be at least be dropped by the carrier if he chooses not to respond to an accident claim filed? This seems like Insurance fraud to me. Can they get away with this?

I had been with my insurance company SAFETY for more than 5yrs and all through the yrs I have had coverages. I switch to ALLSTATE because I thought I could save some money because I am an excellent driver 99. I opted to pay in full because it was affordable. After two months I was asked to pay some more and I refused- they canceled the insurance and sent me a refund for half the amount I paid for a full year. DO NOT DO BUSINESS WITH THEM. THEY ARE CRIMINALS!!! THEY KEPT SENDING MY CALLS TO INDIA AND TO AN UNCOUNTABLE ADDRESSES IN THE US. WHAT A NIGHTMARE. THESE WHERE THE NAMES OF THE PEOPLE I DEALT WITH: RON GRANT, THOMAS J. WILSON, MARY J. MCGINN, SCOTT CHRISTENSEN PRODUCER #34000

I was stuck by an Allstate policy holder in a 4 car accident in late September. I was the last car in line and was struck by a vehicle behind me who was struck by the Allstate policy holder and then the Allstate policy holder careened on to hit my vehicle as well. The insurer behind me (USAA) has already settled their claim with me in a most professional manner. The Allstate adjuster (Frank Sciacca) has dragged his feet resolving my claim because he has a heavy work schedule/I haven't interviewed all the parties, I haven't spoken to our policy holder... We are now into over 2 weeks since the accident and Allstate has not responded in a professional manner. I must say that the Allstate inspector who looked at my vehicle was thorough and helpful however that is where the "good" hands stopped. After this experience, I will counsel anyone who will listen not to buy Allstae insurance due their poor service response.

My home was broken into for the second time on 3/21/2010. I reported my claim to Allstate. They have been less than cooperative with helping me through my loss. Their customer service has been horrible, unprofessional and less than sympathetic. First I was told that my claim would be "express" then they decide to switch it over to their local office in Woodridge and drag it out. In the meantime my home has a broken gate, broken door and a busted out window that I had to pay for out of pocket since my claim was taking the "allowed 30 days" to process. They told me that they would work around my schedule but I had to *** work for the examiner to come out to my house a full WEEK after the break in. Then when the examiner comes out, her camera dies so I have to email her the pics that I took after the break in occurred. While she is here she asks me to sign a paper requesting to run my credit. WHAT DOES THIS HAVE TO DO WITH MY BREAK IN? She questioned my whereabouts the night ofthe break in, called my pregnant best friend and my fiancee, called the place that I was at while my home was being broken into. I feel as if they are treating me like a criminal, victimizing me again. Constantly they are asking me for receipts for items that I no longer have receipts for. I didn't have to produce receipts for my first break in and no where in my policy does it state that I need to keep all receipts of everything I own. I thankfully kept a couple of boxes from a few of the stolen items that I kept out in my garage. Because I couldn't produce receipts for certain items, they decided not to cover them Out of over $3000 worth of items stolen from my home, they sent me a check for $78.00 because of "depreciation and my lack of proof of purchase". What would they have done if I had heirloom items? Not covered them either?

Considering that I've worked in the insurance industry for 9 years myself, I know good customer service and I would advise any and all consumers to stay away from this fraudulent company. Their lack of covering items cost me my engagement ring. I had to return it to cover the items stolen from my home.

I could have saved my money and NOT had insurance and covered my own missing items. They haven't covered my door, my gate, my I-pod and a laptop that was in my possession that I paid for. I'm canceling this horrible policy and severing ties with the worseinsurance company ever as soon as I finish writing to the Better Business Bureau and the Department of Insurance.