Our Allstate insurance premiums are going up and when we call the company to try and discuss they wont speak with us. Is anyone else having this problem with Allstate. Are their other people with this same customer complaint.

My home was broken into for the second time on 3/21/2010. I reported my claim to Allstate. They have been less than cooperative with helping me through my loss. Their customer service has been horrible, unprofessional and less than sympathetic. First I was told that my claim would be "express" then they decide to switch it over to their local office in Woodridge and drag it out. In the meantime my home has a broken gate, broken door and a busted out window that I had to pay for out of pocket since my claim was taking the "allowed 30 days" to process. They told me that they would work around my schedule but I had to take off work for the examiner to come out to my house a full WEEK after the break in. Then when the examiner comes out, her camera dies so I have to email her the pics that I took after the break in occurred. While she is here she asks me to sign a paper requesting to run my credit. WHAT DOES THIS HAVE TO DO WITH MY BREAK IN? She questioned my whereabouts the night of the break in, called my pregnant best friend and my fiancee, called the place that I was at while my home was being broken into. I feel as if they are treating me like a criminal, victimizing me again. Constantly they are asking me for receipts for items that I no longer have receipts for. I didn't have to produce receipts for my first break in and no where in my policy does it state that I need to keep all receipts of everything I own. I thankfully kept a couple of boxes from a few of the stolen items that I kept out in my garage. Because I couldn't produce receipts for certain items, they decided not to cover them Out of over $3000 worth of items stolen from my home, they sent me a check for $78.00 because of "depreciation and my lack of proof of purchase". What would they have done if I had heirloom items? Not covered them either?

Considering that I've worked in the insurance industry for 9 years myself, I know good customer service and I would advise any and all consumers to stay away from this fraudulent company. Their lack of covering items cost me my engagement ring. I had to return it to cover the items stolen from my home.

I could have saved my money and NOT had insurance and covered my own missing items. They haven't covered my door, my gate, my I-pod and a laptop that was in my possession that I paid for. I'm canceling this horrible policy and severing ties with the worse insurance company ever as soon as I finish writing to the Better Business Bureau and the Department of Insurance.

We had a liability claim with Allstate. We were warned that this will stall and deny all claims by our ins co. They were so right. It look 4 months to get Allstate to settle. We had to threaten a law suit.
Stay away from Allstate!

I called 1-800-ALLSTATE to obtain an auto insurance quotation. After undergoing a very lengthy and frustrating cross-examination by a virtual receptionist, my call was transferred, after which I was informed that my call was very important and that my wait time was 5 minutes. Over the 2 hour wait, a recorded message periodically informed me that my call was very important and that an insurance representative would be with me momentarily. Finally, I gave up waiting, fearing I would be on hold for days.

I called into the office a week prior to my insurance policy renewal. At that time I informed Leonard that I would like to cancel my policy AND cancel the "easy pay plan" that I was signed up for. At that time he informed he had cancelled my easy pay plan but he would need a new insurance policy to cancel my current insurance. So I informed him I would call right back with that information. I called back the next day and was directed to JP, I had informed him I would be canceling my policy and will not be renewing I gave him my new policy number and he told me that would be all taken care of as of the 6th of dec, per my policy, . So today 12-8-2009 I am preparing to pay my bills online and I notice that allstate has STOLEN 253.49 from my account for a premium on a policy that had long been cancelled. This is completely unacceptable and I want my funds back IMMEDIATLY. They had no permission to withdraw any money from MY account.