I hate Allstate. I ran over a goat (who was laying in the middle of the road) almost2 months ago. I had damage to front and possibly the bottom of the vehicle. I was thinking about taking my car to Nissan dealership (I've always in the past took my cars to the dealership so the repairs wuld be done fast and correct). Allstate recommended THEIR bodyshop. I figured what the heck, I'll give it a try for once. BIG MISTAKE. The body shop fixed..well, the body. I've asked for BRAND new parts since it was mainly radiator and bumper. A week and a half later the car was fixed. 15 minutes into the drive I had to turn aruond and take it back because it was choking and overheating. 3 days later the guy calls me to let me know it's the engine and he does not repair it. (How about let me know before you even start working on the car that you don't specialize in it?). Took the car to Nissan dealership. There i find out that the radiator is OLD, coolant is OLD and that the guy left an air pocket in the radiator (he couldn't fix that either because he doesn't know how). Great!!! During next 2.5 weeks i had Nissan and myself calling Allstate and their Supplemental Hotline (or should i say suckline). No responses. Finally they show up out of the blue. They paid for flushing the coolant and getting the airpocket out. Picked up the car the same day just to find out there is an issue with a condensor (AC leaked out, apparently the condensor is punctured) so I was told since it WAS visible when replacing the radiator it should have been replaced then and i need to take it back to the 1st guy. In the meantime i have to pay for a rental car for a week because Allstate ignored everyone for 2.5 weeks. Day after picking up my car it's still overheating-back to the dealership. Running more tests just to find out that the replaced radiator is OLD and needs to be REPLACED again plus the condensor. Called Allstate 10 more times. Still paying for rental. Finally some lady is trying to help and tells me to take my car to ANOTHER dealership since i refused to take it to the 1st guy. Apparently I need a 4th estimate of the same damn replaced radiator. It's 7.5 weeks now. During that time I had my car for 2 days. Every other day the car is waiting t one dealership or another for Supplemental Hotline people to respond, call back or whatever. MORE RENTAL CAR CHARGES!!! I am so fed up with them I would love to hire an attorney. If there's anyone who can help please get in touch with me. I spend half a day at work calling Allstate, Supplemental hotline and dealership to find out if they heard anything back yet. I have a migraine daily thanks to them. As soon (if) I get my car back I am changing insurance companies. I can;t understand how come after 2 months of calling they are NOT willing to assing an adjustor to a case? Their excuse: It's an Express claim. EXPRESS?????? Don't make me laugh. Can't be express if it's 2 months long!!! I would love for them to total the car by now. So far they and i (out of my own pocket) put 5grand into repairs, not to mention the rental. They will have to put another 2 or so if they ever show up. I am mentally drained, feel helpless and frustrated like i've never been before.
Since i also have another car and a house insured by them I will definitely look for another insurance company. I am sure Allstate "won't" miss me. I won't miss them either!!! I just want the damn car fixed. Apparently their "LIFETIME GUARANTEE REPAIRS" take lifetime!

Monica leads, an Allstate agent, failed to provide adequate flood coverage for my home. Ms. Leads learned of the problem through my mortgage company(CHASE) and ignored my repeated calls. Four months after the policy was written and after my check was cahsed, Monica Leads, wihtout permission, re-wrote my policy and sent me a bill of $224.00. When I refused to pay the bill due to her negligence, she re-wrote the policy and sent the bill to my mortgage company. My mortgage company (CHASE) without my knowledge or consent, paid Ms. Leads directly and then sent me another bill. I need help. Sincerely, Janice Eckert 760-249-6021

Our furnace fell though the floor, when my husband called our agent, Tim Hogan, we were told it would not be covered. He asked if someone could at least come and look at the damage to see if anything could be covered we were told someone would call us back within the hour. Two hours later we called back only to be told that no one would be coming out. We had been loyal customers with Allstate for 19years and have only filed a total of 3 claims totaling about $4, 000 for all of our accounts. I don't think it was to much to ask for them to come out and look at our problem or at least call us back like they said they were going to. I thought it was better to stick with a big company like Allstate but apparently I was wrong.

My car was vandalized, a 2005 corolla with 15, 000 miles. The front bumper was stolen, as well as the passenger side fender, they broke the drivers side window, the front grill and damaged the hood to the car. This all happend in a parking lot of my apartment complex. Allstate's claims adjuster says that there is no way the damage to the grill and the hood was caused by the vandals/thieves, and that we had to file a separate claim for a front end collision. I KNOW for a fact that there was no front end collision on this car. the hood was not buckled before I went to bed that night and no-one drove the car. They are refusing to pay for the repairs under the Theft/vandalism claim, they are saying its a separate claim with a separate deductible.

I seriously think this is a scam to get my "one time accident forgiveness" out of the way. the damage to the hood and the support beams for the radiator were obviously caused by a crow bar. The airbags werent deployed, etc.