Alltel Communications

2 Reviews | Write a Review

5 stars		(0)
4 stars		(0)
3 stars		(0)
2 stars		(0)
1 stars		(2)

Category: Electronics

Contact Information
One Alltel Drive, Little Rock, Arkansas, United States

Phone number: 501-906-7301

Alltel Communications Reviews

Kris March 13, 2009

Predator service

I had Alltel when we moved, my husband was downsized from his job and took a $30, 000 a year pay cut, I had already fulfilled 14 months of my 2 year contract with Alltel, I tried to call them and tell them I could no longer afford to have Alltel. They said I had to just ride out the contract even though we didn't have the money and hung up on me. I could not pay for afford it especially when they charged me $791 for my last month. They shut off our servide, which was fine since we couldn't afford it. I called them to pay the remaining balance and was told by on of their customer service reps (which should be more properly termed preadators) that I needed to pay the $791 and the $800 shut off fee would be waved. I paid the $791 and they placed the $800 for collection (Lie number 1), then I called and tried to talk to the person they had placed us for collection with, I asked him what it would take to settle the account, he said $640, I paid that and gess what happened? I was placed for collection in the amount of $1, 591--now at this point I have paid $1, 441 of the bill, but not only that but they misrepresentented the date I was placed and they said that I had paid nothing, Now when I call to ask that they make the correction, Alltel tells me I have to call Focus Receivables Management (who is owned by Alltel--they think I am stupid) and when I call Focus Receivables Management they say I have to call Alltel and furthermore the individual I talked to Arian was transferred to Alltel. I will never, ever do business with Alltel again and warn everyone out there this organization is full of predators!! Be careful!

June 13, 2008

ALLTELL IS A SCAM COMPANY!!

Incident
I started service with Alltel on January 30th 2008 and canceled service on February 2nd, 2008. All equipment was returned to the Metro Center location in Phoenix on January 3rd, 2008. After calling Alltel to let them know that I had returned the equipment to the store, they informed me that I have an outstanding bill of $133.31 and that they do not pro-rate and all fees must be paid. I was taken aback by the raised hair on my head! I said I was only with Alltel for 3 days and made TWO phone calls within the My Circle calling plan (which are FREE) and simply started their service so I could tether my laptop to my phone, but the woman who sold me the phone and tethering kit did not realize that the phone she sold me was NOT able to tether. The tethering kit she sent me was for the same BRAND of phone but for a different model of phone. I told them I only made two calls on the My Circle plan and all they told me is they do not pro-rate and I owe all fees billed. I started the $59 a month plan, so I am very confused in how my bill reached $133.31 in 3 days. They could never explain this to me and when I would ask, they would simply tell me to hold and they would transfer me. I think they do this on purpose to make you give up after several transfers. Alltel is a BIG scam company and I have found MANY complaints online and new ones documented every time I check. This has now gone too far as my bill is up to $150 with interest reoccurring monthly. I have contacted an attorney which in turn sent them a letter demanding they clear all said charges. They never responded. I then sent a letter to the Attorney General and their response was I need to provide receipts for the equipment being dropped off at the said store and documentation of time of activation and termination. They will then re-evaluate and provide a resolution. I say... YAH RIGHT ALLTEL!! this is simply one of your tactics to delay the issue and run my charges up even higher. I am still waiting for the FCC's response to my complaint I submitted. I am also going to file complaints on every site possible! It really is sad to have to deal with such rip-off companies. They take advantage of the people and I'm sure, end up winning in most cases and the people who can fight their way through and win... it's no big deal to Alltel because they already screwed MANY others and won.

Damage Resulting
I am now being charged reoccurring interest every single month. They seem to have NO intention of resolving this manner in a fair way.