My great uncle went into an assisted living home in November of 2010. Before he went, he wanted to close out his Alltel account. He spoke with someone over the phone whom informed him that on receipt of his payment, his account would be shut down. Everything was paid for and we thought done with. January of this year, my uncle passed away. Afterwards we began recieving bills from Alltel saying that my deceased uncle owned money on his cell phone account.
My father sent them a letter telling them that my uncle was no longer alive and even had a copy of the state death certificate to prove it. We just got another bill from Alltel today with a total of almost $200 on it, TWO MONTHS AFTER HIS DEATH! The bills never come from the same office, sometimes they are from Phoenix, Arizona, sometimes from somewhere back east. Someone needs to get rid of these crooks and put them out of business.

I had used Alltel for years and loved them until several months ago when they decided to close several towers in the Augusta GA area affecting my service to the point that I either had no service or my service was so bad I could only talk a few minutes. Alltel even tried on several occasions to reach me but couldn't. After a month of this I could wait no longer. It was my only phone service and they could not give me any idea if or when the problem would be solved. They admit that my service area is now considered a bad service area (I kept the voice male) but will not let me out of the contract. Conversely the two air cards I was using they cancelled with no recourse because they were now roaming too much. So I guess they get to pick and choose what services they provide even if they can't provide them. I had no choice if I wanted a phone that got a signal now I had to move to another carrier. They sent me a bill for the full amount of the last few months and the additional fees. After I complained a lot they offered to pro rate the fees for braking my contract that they should not be charging to begin with but its going to be a cold day you know where before they get one more cent from me.

I receive extremely poor service in my home. I have many dropped calls and my phone is unusable in certain roms of my house. I called Alltel and was told a trouble ticket would be opened and that I would hear something in no more than 14 days. At the completion of the 14 days with no resolution I was told they meant 14 BUSINESS days. Well after that passed, I was then told that it was an engineer issue and they were very busy so, I would get addressed when they could get to it.
What males it so frustrating is that I have to ill children one with a mechanical heart valve and one with severe asthma. My son was ambulanced to the emergency room from school two weeks ago, and my phone never received the call. I've paid my bill on time for two years yet Alltel refuses to address my problem or let me out of my contract, even when they are obviously at fault.

There was a time when business's operated in a professional and ethical manner. Today, many businesses care only about making a profit. They don't care for the little man. If he gets stomped on or pushed a side to make a profit, well that's just too bad.

Recently, I stopped using my cell phone and wrote cancel on my phone bill from Alltel in October 2007. One month later, I received another bill. I wrote cancel my cell phone service and sent it back to Alltel again. I received another bill in December which I refused to pay.

My mother paid the bill out of fear of the corporate giant. When I found out that she paid them, I contacted them and asked them to return the money. They refused.

I am asking that everyone boycott Alltel. We must send a message out that says large corporations can not treat people any kind of way.

We must always stand up for what's Right. Even when the odds are against us.

I cannot believe that Alltel nor Verizon can help with this gamer data. I cannot trace who set this account up. My kids tell me they did not do it. Now I see from other honest people that some crazed company is getting our cell number and charging us without any discretion or integrity. I like one persons solution: drop off the 9.99 charge and not pay that part of the bill. Can anyone help? Does anyone listen to this fraud?