Awful company Complaint Rating: 0 % with 0 votes Company information: Alltel United States alltel.com On October 19, 2007 I sent Alltel a cashier's check for 284.50 along with a letter explaining the $200 was for contract termination and the $84.50 was to pay my currenht bill. In the letter I explained they could stick their cell phone service up their southern side, that I wantedf nothing to do with Alltel anymore period. Now in 2008 I am getting bills from Alltel for service which I had not used but did pay for since way back before October 2007. The store owner where I bought the service has sold it, preferring to get into a more honest line of work. The current store owner could not even tell me the physical address of the Alltel legal department. The previous store owner is a good friend of mine. But he was still the store owner when I sent my cashier's check to Alltel and told them what they could do with their service. So, If I cannot get through to a responsible Alltel corporate officer, my only choice is to take this to small claims court. Since Alltel was represented by my good friend and since Alltel corporate is somehwere in Arkansas and not in Texas where the service was sold to me that would mean I would have to list both Alltel and my friend in the court papers. I would love to take Alltel into any court, small claims or otherwise, but am hesitant about taking my friend to court also, although I have warned him about this possibility.

Ok, for anyone intrested, lets review alltel customer service. its amazing.

First off

the previous month, i called alltel complaining about the bad service, and no possible way to booste my signal, they said i was able to drop my service, without any penalty's.

So i had no problem with that, i decided to pay my next bill, find a new provider, and move on into AT&T, oh btw, anyone using AT&T in marquette area, they are great, no issues.

Ok back to the story, so i call them today, and they tell me i cant cancle my service even though its noted in the account, so i begin to wonder.

the customer service rep, continually cuts me off, and in agravation you best bet i was calling him every name in the book, its hard to be civil with a company that treats you like a retard.

Ok so anyway, even though its noted in my account that i can do so, they still refuse to cancle it for me for no service charge, they refuse to transfer to me to a manager, also they claim and his exact words "well sir, if you move down to another town, a different state, or down a street and you don't get good service, you are still liable to pay for the $200.00 cancellation fee, so i begin to wonder, what exactly constiutes mobile service, if i cant drive down the road and get service i would be liable to still pay for something that doesn't work... WHY WOULD'NT I GET A LAND LINE FOR alot cheaper.. so after tell him im going to wipe my.. well you know what with his $200.00 contract fee, and i refuse to pay it, he trys to be all nice, give you that blah blah, we thank you for choosing alltel, blah blah im a dirty.. yea you know the story.

So the morale of the story don't chooose alltel, they are a terrbile service, and are going to continue to merge into verizon and provide even worse service there.

Also

Please note

- Conusmer information code

1. Disclose rates and terms of service to each new customer.
2. Make available maps at the point of sale and online showing where service is generally available.
3. Confirm contract terms and charges when a customer renews or upgrades service.
4. Allow a 14-day trial period for new service.
5. Provide specific disclosures in advertising regarding material charges and conditions related to advertised prices.
6. Customers' bills will distinguish between monthly charges for service and taxes and other charges remitted to the federal, state or local governments.
7. Provide customers the right to terminate service within 14 days after notice of material changes to their service.
8. Customer service contact information will be provided to customers on-line and on billing statements.
9. Promptly respond to consumer inquiries and complaints received from government agencies within 30 days.
10. Comply with state and federal customer privacy laws.


2. Make available maps at the point of sale and online showing where service is generally available.

Did anyone else get this map that says if i drive 10 minutes you wont get any service at all? i personally didn't but of course this isnt grounds for them to end the contract, so please if you want to waste your money on nothing pay for alltel other wise, go to a decent phone service

-Thanks everyone
Have a good day.

False advertisement. Alltel tells you they have nation wide coverage, but they fail to tell you that you can still be charged with roaming charges. There is no federal regulations so they can and will deceive you with every loop hole they can find.

I have gone into your local Alltel business places and they always say they have fixed the problem but it never ends. People will call me on my phone and if I don't answer right away the calls goes to a fellow by the name of Shannon whose phone number is 715-570-4011. He said he also had been complaining at his local Alltel stores and they wanted my number which I gave him. I am not receiving any of my messages. I have tryed to be patient but have been losing my cool. Would it help to get a new number or a different phone? Am not a happy camper as I rely on my phone alot with my work schedule etc. Sandy Knuth (715) 579-0675 PLEASE HELP!

Trying to make my Alltel bill smaller I canceled data and made the voice plan lower. They retroactively charged me $45 a month for data that I did not use. I asked if I tried to use the data would it have worked? No. So I was charged for a service that I could not have used. Their answer was I had a Blackberry, and I had to have data (if it works or not). They claimed they could fix it. After giving them a couple more months of money without resolution, I canceled the service (with $175 cancelation fee).