Alltell overcharged me on my phone bill every month they double and triple charged me and when you call to get help they don't even try to help. I got help from one person and a reference number for fixing it and the next bill was tripled and when i called with the refrence number they said that it doesn't matter and they won't do anything about it. terrible company.

A charge to my daughter's Alltel cell phone from Reverse Auction Bid for $9.99. No such call was made but Alltel says it was for an internet charge and we had to call the number and text STOP to get them to stop charging her phone.

Went to a corporate Alltel Store in Tifton, GA. Bought 400.00 worth of phones. (one blackberry, two motorola hint's). One of the Hints died after 4 days. Had to drive to Tifton, then to Valdosta to get a new replacement. 25 days later, the replacement Hint also died. Called Alltel, and was told, that a refurbished phone would be provided as a replacement.

Now, I signed a two year contract for this phone, paid full retail price, and 29 days in, I don't have a new phone, I have a used, refurbished phone. Alltel refuses to discuss the issue. My past experience with alltel and their refurb phones is that they last for 30 to 45 days and fail. My contract is for 24 months, and now I'm stuck with a used phone that I paid full, new price for. And Alltel doesn't see any problem with this.

This is a phone that retails (without a contract) for 300.00, and the warranty is 30 days? My coffee maker has a better warranty than Alltel provides!

I have been an Alltel customer for years. I just renewed my contract in August of 2008. In January of 2009, I received a bill for $234. The cost of my monthly contract was $67 - $72. They stated that not only did I "go over", but that I had only been paying a past due amount since summer of 08, stating that I never paid my July 08 bill.

I went 12 rounds with Alltel, insisting that 1) if I hadn't paid my July bill a) my service would have been discontinued in August or b) I would not have been able to renew my contract in August and 2) that I always paid what was indicated in the TOTAL DUE column on my E-bills and there was never a past due amount indicated. Long story short... I didn't have anything on paper to show the "TOTAL DUE" amounts and, therefore, had to pay the $234 bill.
Fast forward to today. My bill is ready. I log on to view my total due, expecting to see my normal $65 - $72 due. Instead, "TOTAL DUE" = $318!!! WHAT?!
Now a CS rep from Alltel is insisting that I went 569 minutes over (not possible) and that I made over 10 calls to my father over the last month, some of which were over 1.5 hours (DEFINITELY not possible).
They're going to "send me a paper bill" immediately" and I can review the charges. I said that I would get the statements from my father's carrier, as well to prove that we talk 2x per month for about 20 to 30 minutes. She said that Alltel won't accept that as proof that I didn't make the calls. I asked her what would. Her response?! That I "actually didn't make them". How am I supposed to do THAT if I can't submit the phone records of the number I allegedly called?
In other words, what Alltel makes up is as good as the Gospel and we just have to live with it.
Needless to say that I'm filing a complaint with the BBB and there is NO way I'm paying their FRAUDULENT bill (especially for the second time in 2 months), even if I have to go to court to prove its fraudlence and absurdity!

I've been with Alltel for years, i resently started having problems with not being able to send picture massages and video messages. When i call tech support they just tell me "that their network doesn't support it." " Some times it works sometimes it don't". If that was the case then why when i signed a contract they didn't tell me that, and why would then sell a phone that does pics, videos, and text messages when their network doesn't support it. When i signed a contract i signed for those services and find out they can't support it. So i asked for them to void my contract without chargeing early termation fees because they are not providing me with the services i signed up for, but they wont they say "it's not their fault". How can they say not their fault when they say i will be able to do something and then me not being able to. So go to Alltel if want to pay alot of money for a service and then have it fail. So i suggest to stay away from them.