I purchased a pre-paid phone from Wal-Mart in town. I bought it as a back up to my other cell, which is a different carrier but with inferior coverage in this area. Alltel has a near monopoly on the cell phone market in this rural area and they know it.

I put $20 on the Alltel phone back in December '08. I rarely use the phone, I just want it as a backup in case of signal loss on my other phone.

I was assured by the sales rep in Wal-Mart (all sales reps lie, I know) and by the phone reps at Alltel (again, liars) that I would always have access to my money/minutes.

If I didn't actually use the minutes, my money would be waiting for me. I would only get charged for actual used minutes.

That is a lie.

They will turn off the phone, regardless of how much you haven't used, after a certain time period. It does not matter how many minutes you actually use, it is the time limit that really matters.

Of course, that is hidden, minimized, avoided, and only when you can't get at your money will they harp on it.

If you ask for a hard copy of this policy, you are told to read it online. If you ask what do people without internet do, you are told, seriously, to go to the public library.

Where you can sit next to a paedophile who is surfing *** on your tax dime. Because librarians are so over-addicted to "free" speech without any limits, they think they're supposed to allow it, and even defend it, or it'll mean they're disloyal to what the 1st Amendment "really" means. But I digress.

I asked can I get a copy where I bought the phone (seems reasonable)? No, either go to the Alltel store or go online. That's it.

Then, they hang up. If you are still trying to understand how it is they can keep your money without you getting what you paid for, they won't help.

The ESL operators at the Alltel customer service center, which they all insisted is in America, are: Tina, Meg, Shereen, Dana, Mary and several with names I simply could not spell if I tried.

The moral of my story: don't buy a pre-paid phone that has ANY time limits on it and you must ask that question bluntly, repeatedly and you must insist on seeing it in writing.

In these tough times, Alltel has stolen the original balance remaining of $16 and now the $20 I paid on a refill card that I had to spend to pay their ransom so they will "rollover" the original balance.

If I had any real choice, trust me, I'd hurry and use up the time I paid for and then go get a different pre-paid.

But the only other pre-paid I can get out here is Tracfone. I understand from several people that they are terrible.

So it *** to be an Alltel pre-paid phone user. This is why I'm keeping my original cell and I will NEVER sign a contract with Alltel.

After my husband was laid off from his job I was having a hard time paying all the bills. One month I knew I was going to be late paying my bill so I called customer service and set up an automatic bill payment out of my bank account. This portion of the call was recorded. I stated I wanted the bill taken out of my account on the 16th of the month for that month. On the 8th of the month my bank account was in the negative because Alltel had taken out the money. I called and the financial supervisor stated it was Alltels mistake and the money would be back in my account iin 24-48 hours------what about the bank fees? I was told I would have to fax my statement in have them review it and I would have a reimbursement back in my back account in 7-10 business days after reviewed. Thanks a lot Alltel, my bank account isin the negative, hope I dont need gas in the next few days! I contacted Samuel Jefferson, a name and number I found after searching "alltel complaints" on the web. He is the Executive of Customer Relations and his direct number is 501-906-7318. He was nice but told me the same thing, thats all they can do-----maybe the reps should be a little more careful with customer bank accounts.

We have consistently been over billed, charged for text messages that were already included in our service and charged different rates for the exact same taxes and fees for each phone. Repeated attempts to resolve and contact Alltel have resulted in them telling us 'someone would get back to us' about why the taxes and fees were always inconsistent and over.

We were told it must be 'your phones' when we pointed out multiple discrepancies and billing for text messaging that was covered under our plan - and issued a credit for that month. But if we don't watch each month the do it all again and only resolve a small percentage of issues after HOURS of phone calls. Nothing we do resolves this problem.

We would be very happy to join ANY class action lawsuit against alltel regarding improper charges and over billing.

Recently purchased Razr VE20 to replace broken Razr V3 that was used as modem for laptop. Now trying to get download for driver for VE20 and they don't have it available, don't know when it will be available but should be "soon"... very frustrating that they cannot even have software available to support equipment they are selling. Had to work thru rep that handles company's account - she is no help and has no interest in offering customer service. Any advise to get access to this info for download?

Saying the customer services Alltel provides is horrific is an understatement. Their in-store service and customer service from headquarters leaves EVERYTHING to be desired. I wrote a letter to headquarters complaining about the lack of service and they called me promising to get back after verifying the facts. I've tried calling 3 times in the past 2 months to follow-up and no one returns my calls. They overcharge on the bill; don't honor their warranties; and headquarters, billing and the stores all have different ways of interpreting their service contract. As soon as my contract is over I'm out of there!!!