I've made attempts to purchase only to find out their phone number and email is not longer in service. This was the only company I didn't bother calling first to make sure they were ligit! Boy did I make that mistake! When I received an error code on my submission of my order, I called - phone numbers are disconnected. I then tried to email - with no response. I've spent all morning notifying my credit card company in the event they charge my card. Now I'm worried about ID theft as I've now read how they've been taking money and not delivering products. Thank you for all those who posted about how bad this company is. I can't believe Yahoo still shows them on the WWW!

Order a tent bed on july 5, 2007 and mattress. After about three weeks of the furniture not showing up I emailed them. They tracked the shipment and said it was damaged in delivery and was being sent back to the warehouse. They want to know if I wanted another one sent or a refund. I asked for a refund. After two weeks no refund. I emailed back and she said it take 5-6 business days to show up in the account. So I waited another two weeks and still nothing. I called about once a week and emailed they every week also nothing. They don't ever answer there phone call nor their emails now. It is now October 3 month after purchase and no refund. So I called and left a message to give me credit and I'll order something else. Said what I wanted and no reply or merchandise.

I highly recommend DO NOT order from Allure Furniture Design you will never get you furniture or your refund. I am out over $700.00 because of this. We were in a flood in April in Maine and lost everything and was unable to get back to live in our house until July and needed a bed for my four year old. Thats all that I wanted just a simple bed and this seemed great.

Kim Jellison
Arundel
Maine

[email protected]

Looks like we all got taken by this company. I placed an order June 25, 2007 ,and like the rest, they billed my card within two days. The item was listed to ship within 2-3 days. I too was unable to reach anyone by phone, which is now out of service and the other mailbox full. I did get a few emails from "Tania" saying a delay from the warehouse was the cause. She gave me two new dates of expected arrival at their location. I'm glad it was only $40, but it is still irritating. Steer clear!

Same experience as everybody else. Suggest you file with California attorney general's office. They have an on-line form for filing a complaint. Also notified the BBB that they should look into pulling their accreditation for this company. Not only does their website proudly display the BBB logo, when I originally became suspicious and contacted the BBB, they told me that Allure was a member in good standing and that all previous complaints had been successfully resolved. Obviously, not the case now.

Allure Furniture Designs is a FRAUD and SCAM operation. CAUTION, avoid this company. I placed a furniture order three weeks ago which resulted in a roller coaster ride. This company took my money immediately and promised delivery within 3 work days. I should have suspected fraud when after two days, I called to request a copy of the order and the shipping instructions. I got a voice mail stating no one was available to take my call and a promise to call me back. To-date, I have not received the call back and other attempts to reach them by phone have been unsuccessful. I then sent an email to the website address provided and got a response from the company owner "Debra". We had some email traffic regarding the order in which she made several promises to get a shipping date and send me a copy of the order. After the emails stopped, I decided to research this company on-line and found literally 100 or more complaints for 2007. The complaints mirrored mine (see a few I've provided below).

Poor, August 7, 2007
Reviewer: r.roppe

All I can do is echo all previous complaints. This company should not be allowed to do business on the internet. They are shady if not criminal!!!

Poor
August 5, 2007

I ordered two bunk beds based on price (which was good). However, since then, I have left 4 phone messages (they don't have anyone who answers their phones) and two email messages all unanswered. They were very fast in charging my credit card though. The last message I sent I asked that they cancel my order. But that email was returned as well. At this point, I cant recommend this company.

Fair
August 4, 2007

Still waiting on delivery on an order placed at the end of June. Was told delivery would be 2 weeks from order.

Poor
August 4, 2007

Just like all the others, I ordered a table and chairs on May 6th. It is now August 4th an NO merchandise! Their phones don't work, mailbox is full, etc. I think this company must be run on a person's cell phone. Finally got an email response that said item would be delivered the next day - but got no response when I emailed back asking for shipping details - that was 5 days ago!. My cc company is checking into it. STAY AWAY FROM THIS MERCHANT. My next call is going to be to the Attorneys General of California and Utah, the BBB, and Yahoo. A reputable company like Yahoo should either not do business with flakes like this or make good on their promises...

Poor
August 1, 2007

I am writing to let anyone know that I had ordered chairs from this company. They told me 14 days to get the items. 1 1/2 months later no one has called or said when I will get them. Called so many time and no one calls back. I called my credit card company to get my money back.
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Poor
July 31, 2007

This is the Worst of Worst Customer Service I've ever done business with. My order of a Entertainment Center got damaged in process of being delivered. No Phone call to tell me. I had to call several time to find out time of delivery and wrote several email then i get a reply email about my damaged Ent. Center. What a way to do BUSINESS. Still waiting on a phone call and a Refund.I have at this time heard nothing from them. The next step is getting my lawyer involve to recoup my money. Buyer Beware!!!...

Poor
July 27, 2007

Allure Furniture Designs is a SCAM. AVOID!! AVOID!! AVOID!! AVOID!! They will take your money, not supply the product and then not refund your money. After a couple weeks of over the phone run around they will stop answering their phones altogether when you call, will not returen voice mail or email. You must got to your credit card company or your bank to get you money refunded. But, you must do this prior to two months of the transaction. You must also report this conduct to Yahoo Buyer Protection prior to 2 months after the transaction. Allure Furniture Designs knows this and will try to stall...

Poor
July 23, 2007

Ordered Bunk Bed May 5th. After 2 weeks, it was still not shipped, I was told that there was delay at manufacturer side... I canceled my order. I have not seen the credit on my CC (6 weeks). At the beginning I was able to get someone on the phoe, that was giving me one bad reason after another one to explain me why my credit didn't show up yet. Now it doesn't even answer phone call or email ... I'm pretty sure I'm screwed. STAY AWAY from this company

Poor
July 23, 2007

I ordered a pub table and 8 barstools in February 2007 and paid by credit card. They charged the credit card 9 days later for the full amount. They sent the table and 4 barstools in May 2007 and indicated that the stools were back ordered. Despite daily phone calls to this vendor and repeated requests for return phone calls, they have yet to return a call. It's now July 2007. This has not been a positive experience.

I sent an email requesting the order be canceled and the response was a follows:

Date: Mon, 13 Aug 2007 10:14:49 -0700 (PDT)
From: "Allure Furniture Designs" <[email protected]> Add to Address Book Add Mobile Alert
Subject: Re: Cancel Order
To: "

We have received you cancellation request and have canceled your order.
The credit will be issued with in the next 24 hours. It may take 5-6 business days for this to reflect on your account. Please let me know if you have any questions or if I can be of any further assistance. Today is the 21st of Aug 2007 and I have yet to see a credit to my account.

Allure Furniture Designs promises to bring to you Designer Furniture at discounted prices. They advertise that they strive to carry only quality products from the best manufacturers. They say that they have been in the furniture business for over twenty years. They claim to pride themselves in their customer service and will personally make sure that every customer is completely satisfied.

They further claim customer service is very important to us, we strive to make sure you are completely satisfied. Read what some of our customers have had to say after receiving their furniture items. We do our best to ensure you have a good shopping experience. Not all customers choose to rate our store, but we appreciate the ones that do for providing us valuable feedback.

Allure Furniture Designs .com
675 S. Arroyo Parkway Suite 500
Pasadena, CA 91105

Phone: 626-431-2545
Toll Free: 866-494-0304

Email: [email protected]

I have written this complaint in hopes that this company will be banned from doing business and to alert potential customers of the FRAUD.