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February 5, 2008
Credit card charged unauthorized!
I ordered a daybed; my credit card was charged; the daybed never came; canceled order & requested that my credit card be credited back the $510.00; it never was; credit card company won't do anything... past my alloted time to file complaint!! Allure Furniture telephone #s are disconnected; no one returns my emails.
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February 1, 2008
Scam and fraud!
I ordered an armoire from Allurefurnituredesigns.com May 24, 2007 and credit card was charged, never received armoire. Tried to contact them, both phone numbers are out of service and no response to my emails. I am due a credit of $396.99 on my credit card. This company is fraudulent.
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September 26, 2007
Took my money, never delivered merchandise
I was a victim of this so called furniture company also and i am extremely upset that they can get away with taking money from people and not delivering merchandise or even calling customers back. I have tried and tried for weeks to call, about every other day the mailbox is full. I know that someone is checking those messages if its full 1 day then the next day you can leave messages again. You have to come to the realization that whoever is doing this to people has no soul and that their cowards. If anyone reading this knows how to go about filing a suit against them and needs another victim please email me at [email protected]. |
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September 15, 2007
Poor service!
The problem I have been having with Allure Furniture Designs is that I have been unable to contact them over internet or by phone over the last two months. I had ordered a piece of furniture (Bernini Round Cocktail Table/Item Number-42-888-820) about three months ago (Purchase Date-05/31/07) on their site (Homepage URL-www.allurefurnituredesigns.com). Initially, I was only able to get a hold of a customer representative twice by phone (Both Phone Numbers-the toll free number [866-494-0804] and the other number they had listed [626-431-2524]) about delivery and both times they gave me excuses about how they forgot to send a delivery conformation to me and how they just totally forgot all together about the delivery. After I had talked to them the second time, I was unable to get a hold of them again. I had sent them an email and I have constantly called them numerous times over the last two months and all I get is the company’s voicemail. I have left several messages for them to contact me back over the phone or by email but these messages have fallen on deaf ears. I have been very frustrated over the dilemma I have had with Allure Furniture Designs and I would not recommend anyone to shop for furniture on their site.
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September 14, 2007
Fraud and cheating!
I ordered a wine cabinet in March - my credit card was charged immediately. Cabinet ended up back ordered- kept getting delayed every month. Canceled the order in June - have been trying to get a refund since that time. No one returns phone calls or responds to emails!
Beware!
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September 4, 2007
Allure did not deliver
On August 13, 2007 I purchased a table, paid for it with a credit card and Allure received their money on the same day. I have not received the table. I have left numerous messages and E-mails with no response. These people should not be allowed to do business on the internet. They are defrauding people and stealing their money.
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August 30, 2007
No delivery
Ordered a piece of furniture from Allure. They charged our Credit card and never delivered. Their main line has been disconnected and they will never respond to messages on the customer service line.
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August 29, 2007
Took money, no furniture!
Ordered a bunk bed from Allure Furniture Designs. Was told by e-mail it was damaged in shipping and being returned to the warehouse. Asked If I would like another one sent or a refund. After trying to call them and only getting voice mail I asked for a refund. Was told the refund would be processed nothing showed up. Asked a second time for refund and got the following from them: apologize if this has not been taken care of. I will forward this to the credit department and have them track the credit for you. It may take 5-6 business days for this to reflect on your account. Please let me know if you have any questions or if I can be of any further assistance. This was on August 10th it is August 29th and still nothing from them. They are an office only in a Medical building. Do not use them they will rip you off. Your money will be gone and you will not have anything to show for it.
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August 28, 2007
Took the money, no furniture!
My wife and I ordered four pieces of mission furniture for my grandson's bedroom at our home. After an extended period to ship and deliver the items, we were told the shipment had crashed and would need to be reordered or the money refunded. We wanted the items and asked for a reorder on all four pieces. After approximately 2 more weeks, I could not get any response from either phoning or emailing the company. I contacted the credit card company and the Better Business Bureau. Allure had a BBB insignia on their website. I was also told today, that I should contact Yahoo and Pay Pal. I was told that there is a time limit to file complaints. We were hoping that we hadn't been cheated, but with the other complaints I've read on-line, it looks like we've been scammed. Beware!
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August 26, 2007
Card charged, no delivery
I placed an order with Allure Furniture Designs in early July. It is now August 24 and I still have not received the entry console I ordered. When I called the company and received a voicemail message, my fraud antennae went up immediately. I've left three messages with the company and still have not received a return phone call. I contacted my credit card company today and they verified that Allure went ahead and charged my card earlier this month. How are companies like this allowed to remain in business? Other legitimate online businesses end up paying the price because all of us become leary of ordering anything online!
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