When GMAC changed to Ally and GM went bankrupt, there was a definite change in policy regarding lease vehicles. I have been buying and leasing vehicles from GM for 20 years. When leasing, I have always turned my vehicles in in perfect condition with never a charge for excess wear or damamge. Since I did not intend to immediately replace my truck that I recently turned in due to my impending move out of state, Ally slapped me with a $400+ charge for excess wear. When I complained, they immediately lowered the amount by 40%. According to the rep on the phone, that is the maximum amount they can lower a charge. It is an arbitrary amount with absolutely no connection to the actual case in dispute. This proves that the policy is pre-set to charge something and hope that a portiion iof it sticks. i can see the internal memo now stating that Ally can grow profit by $200/vehicle if they charge random fees and hope that some of the public pays them. I'm truly not a conspiriact theorist at all. But, how can they arbitrarily reduce an amount and not admit that the policy is a general corporate policy to charge "exit" fees? After writing a letter and several more long phone calls, I was told today that "It's your credit, there's nothing esle we can do for you, ..." just before the rep hung up on me. Never have I had such terrible customer serevice. All I asked for today, after calling back, was an acknowledgement from an ALLY rep that the company knows that I'm upset and will not return as a customer if this random, unwarranted charge is not reversed. The rep on my call responded by sending me to a "supervisors" voice mail.