Ally Financial
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Category: Business & Finances
Contact Information Texas, United States
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Ally Financial Reviews
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Upset in Texas7890
April 26, 2011
Fraudulent Business Practices
After Ally told me I was approved for a home loan, I went ahead and put earnest money down and paid for a home inspection for the home I was approved to make an offer on. These things cost me $2680 and after spending this money Ally changes their mind and tells me I am no longer approved for the home loan. I am now out the $2680 and I am reporting Ally to the Better Business Bureau and I am telling everyone I know not to try and do business with them!! I just wish I had read all the other reviews from everyone on here who have been screwed out of money by them! Don't let yourself become another victim of Ally's fraudulent business practices!!!
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DM548
March 12, 2011
Auto Loan
Please If you do Loan Buisness with this company make sure they send you the Account logs for thier system, Due to the system will keep innacurate files and will apply charges without due reasoning.
I have had this company, I have had payments made 2 months in advanced and had late fees applied dureing this time frame, with thier Customer Service stateing that they do not have to acknowledge this and will not correct what the system has done. This is even from thier esculated Services. They have sent me full reports verifieing this.
As well they are not prone to keep any agreements after takeing service fees, they will up front agree for an extension and charge the service amount, however will not apply the extension in any form to your account and claim that the service was your agreement to just pay fee. without them haveing to keep thier end of the agreement.
The customer service relations is there to upfront just what numbers tell them, They will not acknowledge any fualts with thier system even if its shows that the system has done so in error... Also have had reps refuse to look at the full account claiming that its not thier job and do not have access and will say nobody in the company has acess as well. They refuse to give any other contact information, I was transferred several times and also hung up on due to they could not explain the issues with the account and would not fix the issues.
If you are with this company I warn you to leave it immediatly for any errors that they will cause they will not fix. research into the lawsuits of major figure names will show this as well. for they have lost many lawsuits to this.
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ellen8640
February 19, 2011
wrongful repo
My son financed a car through GMAC/Ally about 7 months ago and I co-signed for him. On December 12, 2010 a drunk driver hit him and totaled the vehicle. The car was towed to a storage facility who notified Ally that it was there. We had State Farm requesting the vehicle be towed to a repair shop for visual inspection but when I called the storage yard I was informed that Ally had picked the car up. This was done without notification to myself or State Farm. The loan was always paid on time and never paid late but because Ally picked up the car they listed it as a repo on our credit report. Ally refuses to accept the pay off check from State Farm and each day the interest charges increase. It took over a month for Ally to give State Farm the payoff which only increased it as each day storage fees were being added. Im at a loss as to how this situation can be resolved without an attorney because I get no help from any Ally representative and have been told the repo will not be removed and the payment will not be accepted. I have been turned down for loans because of this and in April 2011 the balloon payment is due to be refinanced on my home. I could lose my home over this!
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jsrock563
November 22, 2010
Harassing Phone Calls from 904-370-1800
For the last several years I receive constant phone calls from a credit agency calling itself "Ally Financial" (at least that's what pops up on my caller ID) looking for someone that does NOT live at my residence. I have asked them repeatedly NOT to call my home and fill my answering machine with unwanted comments/requests regarding someone else's credit. They apologize, promise to update their records, and the calls stop...temporarily. Within a couple of weeks, the calls start back up. My number is registered through the National Do Not Call Registry and I have filed repeated complaints and have even changed my phone number THREE times now. The calls still continue unabated. What can I do to get this BS to STOP!
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