On Sept. 28, 2010 I called Ally/GMAC and spoke to a representative to get the pay off on on my husbands truck, after placing me on hold he came back and gave me the total of $26, 187.08 he the connected me with Chase so that I could pay by electronic check. I paid the amount in full plus a $15.00 charge for the using this service. In October I recieved a statement showing that I owed $687.37 so i called and was told that yes I owed this and that they had no record of me calling for pay-off, I explained that I called and was given the total and then was connected by them to their payment server, they still insist that the amount was not payoff and was applied to our account. I asked them to investigate this and to use some common sense, why would a I pay $26, 187 and leave a balance? I was told that they would investigate and get back with me within 48hrs, after a week I called them back because I recieved a statement that claimed I now $1309.28 once again I was told that I owed this, I asked to speak to a supervisor and was told that I would be told the same thing and was not transfered I told them that I wanted the title to our truck and that when you call for "pay off" and then pay the amount that you are given then your balance is zero and that the account is "paid off" and I want the title and if their employees screwed up that is not my problem.