I had an auto loan through Ally for a 2009 Chev. The truck was wrecked on 1-26-11 and declared a total loss by Shelter Insurance. Insurance got the payoff amount from Ally shortly after 2-11-11, however Ally would not fax, mail, return calls, or cooperate. The amount wasn't able to be paid off until 3-23-11. Then Ally billed me for $78.67 more. Insurance called them on 4-6-11 and Hera, an Ally employee, said that insurance had overpaid by $120.89 and that would be refunded to me, the customer. I called Ally to get that over-payment applied to the balance owing, and Ally had changed their story (two days later) on 4-8-11. They now deny the over-payment and will not answer any of my concerns nor will they let me speak to Hera again. The Ally employee, Hans, hung up on me after 65 minutes on the phone (mostly me on hold). I am filing this complaint because of Ally's dishonesty and failure to use their computers, employees, and information to resolve issues.

I went to the Ally site a few weeks ago and completed the information to open a CD. The next step, which I chose not to complete, was to confirm two small deposits in my existing checking account. To my surprise, Ally took the money and are now refusing to put the money back.