We began looking at luxury SUV's back in April. We were in the market for an Lexus RX330 and our search led us to Alpha Carz due to their low prices when compared to that of major dealerships. We initially dealt with Shum and Jon (their finance guru). We did not feel good about the vehicle and eventually became suspicious. When we requested a carfax report, we were told their systems were down. They gave us the same excuse when we asked for hard copies of the sales contract to review the numbers. Alpha Carz is also known for having the worst customer service. Our salesperson who was Zack never returned phone calls unless we called him multiple times and we were given multiple excuses every time we called.

The straw that broke the camels back was when we decided to give them another try on another Lexus RX 330 and they tried to sell us the SUV with bad tires, broken antenna, a damaged console, broken tail light and the list goes on. Interestingly the vehicle was advertised on their website as “Reduced Price” but the photos of the vehicle were taken so as to camouflage these flaws. When we asked them to fix the issues as part of the deal, they refused to do so initially. They eventually fixed some of the issues and pretty much passed the repair costs unto us as part of an administrative fee but claimed it was a bank fee. Apparently, the vehicle had been sold once before and returned. The reason for return did not add up! We decided to call another dealership to check on another vehicle when the salesman cautioned us about dealing with Alpha Cars as they are presently under investigation. They are known for switching numbers at the last minute and passing on administrative bank fees that most dealers absorb. Please do your homework and take your business elsewhere if you are desperately looking for a vehicle. Alpha Cars loves to prey on the desperate. Review the numbers on your contract very carefully!! More importantly, be sure to get an Auto check and Car fax report and if possible an independent dealer inspection!!