This is not a case of report abuse. I would not waste my time to write a review if it were not the truth.
1. Movers arrived late to begin with, we called the office, no answer.
2. They slide my furniture down the stairs, when I protested, they told me, the carpet protects my furniture. My dresser and armoir has dents and sratches due to this. I have done many moves, movers never did that before. All other movers use moving straps.
3. They were on their cell phones, more than they worked.
4. They charged me $90 for their hour lunch hour, had to fight to get that back.
5. Unprepared, they did not have enough blankets, had to make 2 trips, to unload and reload. Which of course incurred more hourly charges.
6. One mover was on his cell, stating to someone he had to call his attorney, and get his bond set. SO THEY HIRE PEOPLE WITH CRIMINAL BACKGROUND TO COME TO YOUR HOME AND HANDLE YOUR BELONGINGS!!!
7. They were fighting amongst themselves. One mover asked my husband to drive him to a location where he could be picked up. Other 2 movers refused to drive him back to their office, my husband had to DRIVE HIM TO A LOCATION FOR PICK UP
8. They damaged my like new refrigerator, scratches, dents, beyond repair, etc. Then blamed it on my husband holding the door for them to get it out. They said he got in the way, which incurred the damages.
9: My roll top desk, was left in 2 pieces, with only shrink wrap, no padding, the handle is of the door is a mess.
10. I told them to wrap my furniture BEFORE it left the house, I was told on certain pieces it would be wrapped in the truck. My dining room table has a huge scratch in it. Repair people have to take it to the shop to repair it.
11. In my brand new home they hit the top of the master bedroom door frame with bed rails and damaged it, also the front door frame all damaged when they brought in the fridge.
12. I did buy Baker International Insurance, and then movers wrote a 6 page letter to Baker stating the reason they damaged the fridge because my husband got in the way by holdng the door.
13. Baker International refused to fix the fridge because of this statement, they gave $250.00 on a new $1600 fridge. Even though I paid for replacement value insurance. So Alpha Omega Movers lied on top of it.
14. Ben, the owner, evertime I called, put me off as much as possible, told me to write a letter with the damages, certify it and send through the mail, he stated it is required by law and TXDOT. I did so, and advised Pam (the other owner) that the certified letter was in the mail. The certified letter was retuned to us complete, as never picked up. So much for the letter being law and required by TXDOT.
15. I would never use these movers again, I am sure the other reviews are from family members and friends. I am going to post this review in as many places on the internet as possible and then some.