I made an error on line with a purchase of a scooter. I contacted the company immediately and was assured that things would be corrected. The company has a no return policy, but because the cancellation was made within seconds of the order, they made an exception....or claimed that they would. I was told to refuse shipment of the product, and after I did they billed me 50% of the cost of the scooter for shipping and restocking. I was clear that if there were any charges, I would try something else, but they asked for the product back, and still charged me over $100 for nothing!!!!